Director, Community Finance - Governance, Risk, & Process Optimization

Director, Community Finance - Governance, Risk, & Process Optimization
Global External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.
We focus on innovation and opportunity -- on long term well being for our associates, customers, and communities. We dream in disruption -- at scale -- especially for those who have been underserved. This is the language of changing things for the better, of the future, and...of Capital One. As we continue to build our commitment to our customers and communities, we'd like for you to consider being part of this very special team.
The Opportunity and Role:
Capital One's Community Finance ("CF") team originates debt and equity to support affordable housing development. Community Finance provides debt financing, and invests in low income housing credits through proprietary and multifund equity fund structures. The team is on a journey to reimagine the way it operates through a more strategic approach to its core work and advocacy efforts, next-generation analytical and reporting capabilities, and innovative initiatives that leverage Capital One's scale and influence.
As part of Community Finance, the Governance, Risk, & Process Optimization team will drive sustainable growth by optimizing processes and establish a foundation of proactive risk governance that empowers the business to be faster, leaner, and more resilient. This includes framing and analyzing complex problems, assessing current state, designing target state solutions, developing actionable recommendations, and supporting implementation across the organization.
As a Process Management Director on the Governance, Risk, & Process Optimization team, you will be the architect of our "Business Operating System," using advanced analytics to identify inefficiencies, mitigate risks, and design the future-state processes that will scale our organization. Reimagining end to end deal flow and business processes will be a top priority to support growth. You will educate and gain buy-in from key stakeholders to ensure the technology and processes deliver breakthrough business results and transform the way we meet our clients' and communities' needs.
Throughout your work, curiosity will be key and rigorous analysis will be the basis of much credibility. This role is for someone who asks questions, eagerly listens, explores the periphery, and lives for the process of generating new ideas. Alongside your eagerness to take on new challenges, you know that solving complex problems often requires the courage to leave no assumption unchecked, no viable idea unexplored, and comfort with the power of data to illuminate both root cause and potential resolution.
Core Responsibilities Include:
Leadership and Innovation

• Lead across the organization to effectively manage risk, support new business initiatives and continuously well-managed processes
• Oversee the end-to-end redesign of core business processes, moving the organization from manual, legacy workflows to automated, data-informed systems.
• Evolve to meet new and emerging opportunities and challenges, including enabling a try/test/learn team culture

• Create, establish, and manage communications across teams to ensure optimal engagement of associates and leaders

Ensuring Operational Excellence & Risk Management

• Establish a robust governance framework that integrates risk management into daily operations.
• Drive process improvements to influence, challenge, and enable all CF associates and engaged stakeholders to evolve and lead through change
• Consult with business partners to understand complex problems and resolve issues in a matrixed environment; removing road-blocks as necessary to meet timelines
• Partner with risk management to foster an environment of open dialogue around risk tolerance and process
• Promote appropriate application of all bank and line of business policies and procedures; support and drive adherence to regulatory compliance requirements
• Enable and maintain a well-managed environment while always looking to drive simple, scalable impact and durable results

Talent Development

• Lead a smart, talented team responsible for ensuring a well-managed environment for all CF processes. Hold a high bar for talent and performance.
• Foster an inclusive positive team environment of trust, collaboration, and effective challenge
• Develop, coach, and inspire associates to reach their goals, including providing timely, specific, actionable feedback, and facilitating relevant growth opportunities
• Appreciate, reward, and elevate great performance, in accordance with Capital One's values or Excellence and Do The Right Thing

Basic Qualifications:

• Bachelor's Degree or Military Experience
• At least 4 years of People Management experience
• At least 5 years of Process Management experience

Preferred Qualifications:

• Masters Degree in Engineering, Process Management, Management, Finance, Data Science, Business or Business Administration (MBA)
• 5+ years of People Management experience
• Lean Process Management, Six Sigma, or Project Management Professional (PMP) Certification
• 4+ years of experience leveraging data to drive business recommendations
• 6+ years of experience in Business Operations, Risk Management, Management Consulting, or Operational Analytics
• Experience with process mapping software (ex: Visio, Lucidchart, BPMN tools, etc.)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $209,500 - $239,100 for Director, Community Finance
McLean, VA: $230,400 - $263,000 for Director, Community Finance
New York, NY: $251,400 - $286,900 for Director, Community Finance
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).