Director, Community & Growth

Director, Community & Growth

To apply, send your resume and brief cover letter to [email protected]. 

About The WIE Suite 

The WIE Suite is a private, global membership community for extraordinary women leaders. Through a sophisticated digital platform and curated in-person experiences, our members strengthen their careers, leverage their personal brands and access insight and expertise from their peers so they can scale their collective influence. Over the years, The WIE Suite has attracted today’s most innovative and influential women leaders and global minds of our time, including Mellody Hobson, Arianna Huffington, Christy Turlington, Queen Rania, Melinda Gates, Thasunda Duckett, Diane von Furstenberg, Nancy Pelosi and Naomi Campbell.

About the Role

We are seeking a dynamic, growth-minded operator to lead and evolve our member experience strategy. You’ll own the full member lifecycle — from onboarding and activation to engagement, retention, and referrals — ensuring members experience meaningful value throughout their journey.

This role sits at the intersection of community, growth, and customer success. You’ll collaborate cross-functionally with events, content, ops, and tech to create value-driven experiences that deepen engagement and drive organic growth. 

What You’ll Do

Community Management, Member Success and Growth

• Own the end-to-end member journey across onboarding, activation, engagement, and retention
• Design and implement member-led growth strategies, including referrals, peer invites, and ambassador programs
• Lead key programs that build community value at scale (e.g., peer coaching, dinner series)
• Own feedback loop that centers member insight in all decisions
• Work with Events and Content teams to build and execute programs with member needs and value delivery in mind
• Collaborate with Product/Tech to improve portal engagement and digital product experience 
   

Data, Performance, and Process Optimization

• Build and continuously improve internal processes and playbooks for onboarding, retention, and engagement
• Work with CoS to implement and manage performance dashboards, SOPs, and CRM automations to ensure reliable execution
• Track and analyze key metrics (onboarding completion, engagement scores, churn risk, referrals)
• Use insights to iterate on programming, communications, and member services
• Own internal community reporting

You Are

• Passionate about supporting women leaders and creating meaningful, transformative spaces
• A dynamic operator with 6–10+ years of experience in community, customer success, growth roles, or program leadership roles
• A natural relationship-builder with strong operational instincts who can operate in ambiguity
• A systems thinker with a knack for connecting data to human behavior
• Fluent in CRM systems (HubSpot preferred), and experienced in setting up workflows, segments, and reports
• Metrics-driven, process-oriented, and comfortable owning a dashboard
• Skilled at turning qualitative feedback into actionable improvements
• Excited to roll up your sleeves in a growing organization with ambitious goals