Lead enterprise customer success for an AI-powered audience intelligence platform. Build success plans, run executive business reviews, guide trials, demonstrate platform value, drive adoption, renew and expand accounts, and provide customer feedback to Product. Establish scalable review, scorecard, and renewal processes while advising marketing, analytics, loyalty, and executive stakeholders at consumer brands.
About Covariance
Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. We are looking for motivated, detail-oriented team members that are excited about working on the frontier of AI products.
- Team of 35 headquartered in NYC
- Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch
Covariance is hiring a Director of Customer Success to be a trusted advisor to the world's largest brands after they sign. You'll partner with CMOs and VPs of Marketing, Media, Loyalty, and Analytics to put our AI-powered competitive & audience intelligence platform to work on their biggest growth questions. You'll help every customer see the value, grow with us, and renew.
Responsibilities- Success plans: define success with each customer, covering their goals, the metrics that prove value, and the path to renewal and expansion.
- Business reviews: lead regular reviews with customer executives that show the value they're getting and set the next priorities.
- Trusted advisor: be each customer's go-to partner, building relationships across their marketing, analytics, and leadership teams.
- Trials: set success criteria at signature and lead the readout that turns trials into subscriptions.
- Platform expert: use the platform yourself to answer customer questions, find new ways to apply our data to their business, and turn wins into case studies.
- Growth and renewals: own renewal for your accounts, grow adoption, and spot opportunities to expand.
- Voice of the customer: bring what you hear from customers to Product to help shape the roadmap.
- Playbook: build the business review cadence, scorecards, and renewal process as we scale.
- Experience: 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company, growing and renewing enterprise accounts.
- Industry: you've worked with retailers, restaurants, or other consumer brands with physical stores, and you know how their marketing, loyalty, and finance teams make decisions.
- Data fluency: you're hands-on with data, run complex analyses yourself, and tell clear stories from data.
- Executive presence: you're a trusted partner to CMOs and VPs, and you turn analysis into recommendations they act on.
- Adtech and martech: you know how audiences, identity, ad platforms, and measurement fit together.
- AI tools: you use AI every day to analyze, draft, and prepare, so you can do more for every customer.
Greater NYC area
Compensation & Benefits- The salary range for this position is $150,000 - $200,000 base + bonus + equity compensation (options)
- Free health, vision, dental insurance
- 401k with match
- Unlimited PTO + 13 company holidays
- Daily Grubhub lunch stipend
- Pre-tax commuter benefits
Similar Jobs
Artificial Intelligence • Machine Learning • Security • Software • Cybersecurity
Leads DataDome’s global Customer Success Manager organization, owning retention, churn prevention, customer health, executive relationships, segmentation, hiring, enablement, playbooks, and QBR standards. The role directly manages CSMs, partners with adjacent post-sale teams, reports retention metrics to executives, and scales the organization across regions. It is based in New York City with a hybrid schedule and international travel.
Top Skills:
AIAPIsCatalystGainsightMcpsSalesforceTotango
AdTech • Big Data • Cloud • Marketing Tech • Software • Analytics
Own strategic, complex, revenue-critical enterprise accounts; build executive relationships; lead renewals and expansions; manage risk; influence product, sales, and leadership; mentor CSMs; improve playbooks and processes; and apply AI tools, agents, and workflows to strengthen account management and team effectiveness.
Top Skills:
Ai AgentsAi ToolsArtificial IntelligenceSaaS
Financial Services
Lead and scale Chase Media Solutions’ client success organization, managing client success managers and driving retention, revenue growth, and client outcomes. Partner with sales, operations, analytics, and marketing to develop service models, improve execution, resolve escalations, incorporate client feedback, and inform product and strategy enhancements. Represent the organization at events and build trusted relationships with brands and agencies.
Top Skills:
Digital MediaPerformance Marketing
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
