Director of Design, Product Analytics

| New York, NY, USA | Hybrid
Employer Provided Salary: 214,000-270,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.

Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.


In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.


Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!


Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.


About the role


Contentsquare is looking for a self-starting, highly motivated Director of Product Design to lead the design of our Product Analytics offering. 


Design at Contentsquare bucks expectations of “enterprise software,” adopting contemporary, user- and human-centered practices. The Director of Product Design will lead a team of Product Designers to create product analytics tools that actually make sense to regular people. 


We’re looking for a leader with a strong diplomatic bent, using their relationship skills to bring non-designers into the work. As the design leader of one of four product units at the company, it will be important to work closely with your counterparts to create and uphold values and quality standards while striving to create a consistent experience for our customers.


Additionally, the Director of Product Design looks after the people in their team, through mentorship, creative direction, professional development, and career-building.


The Director of Product Design has broad and deep organizational support to ship high quality products. Contentsquare has leadership throughout product development that are hungry for smart user-centered practices, active product discovery, and maintaining a high bar for quality. This role has advocates in high places.

What you'll do

  • All the people management for a team of Product Designers, including 1:1s, professional development, performance reviews, etc.
  • Recruit and hire product designers, staff freelancers and contractors as needed
  • Lead the creative efforts across the Product Analytics offering, establishing a vision for where the work is headed, and establishing a shared understanding of quality
  • Partner with cross-functional peers (e.g., product management, engineering, data), to plan the best approaches for delivery of quality user experiences
  • Seamlessly shift between big picture strategy and the most minute details of delivery, connecting efforts at all levels of abstraction
  • Drive UX research and content practices, in collaboration with Product Researchers and Content Design leads 
  • Uphold quality standards in the face of myriad pressures such as timelines, feedback, and workloads
  • Keep designers (and cross-functional peers) focused on the product and business objectives, ensuring relevance in their work

The profile we’re looking for

  • Prior experience with managing teams of at least 5 people in a remote-first environment
  • Prior experience with successful collaboration with Product Management and Engineering at director and VP levels
  • B2B experience, across a range of customer sizes: small business, medium, and enterprise
  • Experience designing data and information visualization tools for people ranging from neophyte to power-user
  • Success in leading design within a Product-Led Growth (PLG) environment
  • Demonstrated leadership throughout a user-centered design process, from upfront research, insights and strategy, through ideation, prototyping, and detailed delivery
  • Success at leading across an Engineering-Product-Design triad, bringing a range of people into the design process, and successfully engaging stakeholders and executives
  • Comfortable with ambiguity, brings clarity to uncertainty
  • Strong written and oral communication and presentation skills, clearly articulating the rationale behind design decisions
  • We’re not looking for an MBA, but we do seek someone comfortable with the language of business, who is data driven and can tie design team effort to product and business outcomes
  • Orderly and organized, adept at planning and program management, maintaining team effectiveness across teams within the product
  • Comfortable structuring and planning design work in cross-functional contexts
  • Eager mentor and capable educator, driven to spread practice understanding throughout the broader team

Why you should join Contentsquare:


▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact

▪️ Our clients, partners and investors love our industry-leading product


To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:


▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

▪️ Work flexibility: hybrid and remote work policies

▪️ Generous paid time-off policy (every location is different)

▪️Immediate eligibility for birthing and non-birthing parental leave

▪️Wellbeing and Home Office allowances

▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success

▪️We offer many benefits in various countries -- ask your recruiter for more information


We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant


Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


Your personal data is used by Contentsquare for recruitment purposes only. Read ourJob Candidate PrivacyNotice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here


Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • FigmaDesign
    • InVisionDesign
    • MiroDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

Our NYC office offers a breathtaking rooftop with views of the freedom tower, and is located in a very commutable area in downtown Manhattan. There are plenty of dining options and an entertainment for lunch or after work to celebrate team wins.

An Insider's view of Contentsquare

What's the biggest problem your team is solving?

Our team supports the business cross-functionally in engaging our clients that drives retention and growth, and we have many great clients!

I manage programs that get our clients engaged on a more macro-level, which is key if we want to grow and be scalable, and keep our customers excited about the product and our partnership.

Camille

CX Manager

How has your career grown since starting at the company?

I joined Contentsquare as a Sr. Recruiter and 18 months later, was promoted to Head of Global TA Ops and now lead a global team of 15 people. Since Day 1, my bosses have entrusted me with tasks I had no prior experience in, and they truly foster an environment where I feel comfortable and confident jumping at opportunities and facing them head on.

Yanilda

Head of Global Talent Acquisition Operations

What is your vision for the company?

ContentSquare will be the leader in the Experience Analytics solutions arena. We will accomplish this goal thru focused efforts and execution on creating continuous value for our customers and delivering world-class solutions to the marketplace via the most talented, diverse and engaged employees in the SaaS World.

Chip

Chief Revenue Officer Americas

What are Contentsquare Perks + Benefits

Contentsquare Benefits Overview

Employees at Contentsquare are our top priority, which is why we offer a plethora of benefits and perks. We are committed to keeping our employees engaged and motivated at work, and we do this by supporting a healthy work-life balance for employees.

Culture
Volunteer in local community
Contentsquare employees are encouraged to give back to their communities by using a volunteer day to support philanthropic and social well-being organizations.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Summer hours
Flexible work schedule
Remote work program
Contentsquare employees, whether based in New York or Denver, have the opportunity to work remotely for 2-3 days per week and are offered a work-from-home allowance to level up their home office.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our ERGs are dynamic communities, led by the CSquad, that provide a safe haven for individuals who share common identities, life experiences, or allyship to connect, support, and advocate for others.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Contentsquare covers 85% of the benefits premium.
Life insurance
We offer $10,000 of basic life insurance and employees have the option to enroll in supplemental life insurance and pay extra.
Pet insurance
Wellness programs
Contentsquare offers a variety of wellness programs, including annual wellness stipends, in-office fitness classes, and full access to Plumm, our mental health support program.
Team workouts
Mental health benefits
Contentsquare has implemented new meeting efficiency guidelines to protect your time, and in addition, offers programs and stipends to support wellness, including Plumm, our mental health support prog
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
All full-time permanent employees are offered stock options upon joining Contentsquare.
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
We have virtual events where our employees will include their kids as part of the fun! We've had virtual bracelet making, painting, and halloween activities where parents are able to bring their kids.
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Contentsquare offers full-time US employees an unlimited vacation policy and encourages them to take a minimum of 3 weeks per year.
Paid volunteer time
Our employees are offered one day per year to volunteer, but they can also use their unlimited paid time off to volunteer.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development
Job training & conferences
We allocate budget for each function to take advantage of this.
Lunch and learns
Promote from within
Mentorship program
Contentsquare recognizes the importance of mentorship in navigating and advancing careers. We have a rigorous matching process for mentors and mentees.
Continuing education stipend
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs
Contentsquare offers apprenticeships in Europe and internships in the United States through our Emerging Talent Program.

Additional Perks + Benefits

Annually, our Compensation and Benefits team assesses different benefits and programs to incorporate into our offerings. This is crucial to us as we acknowledge the continuous evolution in the world, and we must be dedicated to enhancing our benefits gradually to ensure our CSquad have the necessary resources to thrive.

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