Director, Digital Experience Platforms

We are seeking a senior digital product leader to own and unify our web and mobile digital channels and shared digital data products into a single, integrated digital platform. This role is responsible for delivering high-quality, compliant, and accessible digital customer experiences while also owning the digital data products, analytics, and insights that inform and optimize those experiences across the digital channels.

• Own the vision, strategy, and multi-year roadmap for web and mobile digital channels and shared data products.

• Lead product management teams responsible for digital channels and digital data products.

• Ensure customer-centric, accessible (ADA-compliant), secure, and high-performing digital experiences.

• Partner with design and engineering to maintain and evolve the enterprise design system and digital framework.

• Oversee CMS strategy, A/B testing, UAT, onboarding flows, banners, interstitials, and notification capabilities.

• Inform customer satisfaction and NPS improvements strategies through optimized digital touchpoints.

• Define and deliver enterprise digital analytics and digital data products that provide insights into digital customer behavior, journey performance, and operational metrics.

• Champion a data-driven culture across product, technology, and product teams.

• Ensure regulatory disclosures and risk requirements are embedded into digital channels.

• Oversee telemetry, monitoring, testing frameworks, CI/CD pipelines, and platform reliability.

• Collaborate with security teams to track and manage digital platform vulnerabilities.

• Serve as a senior stakeholder and partner across business, technology, and platform leaderships.

• Bachelor’s or Master’s degree in Business, Technology, or a related field.

• 10+ years of experience in digital product management, data products, analytics, or related fields.

• 5+ years of experience leading managers and multi-disciplinary product teams.

• Proven experience delivering enterprise-scale digital platforms and/or data products.

• Strong expertise in web and mobile digital channels and customer journey optimization.

• Experience with digital analytics platforms such as Heap, Google Analytics, or Adobe Analytics.

• Experience working in Agile product development environments.

• Strong communication and executive presence with the ability to influence across complex organizations.

• Experience in financial services or other regulated industries.

• knowledge of modern cloud-based data platforms and digital analytics tools.

• Familiarity with BI tools such as Heap and Power BI.

• Knowledge of design systems, CMS platforms, experimentation frameworks, and NPS programs.

Why Join Us:
As a Director of Digital Experience Platforms at OneMain, you will play a pivotal role in shaping the digital and data vision for the organization. You will lead initiatives that transform how we harness data to improve customer experiences, optimize operations, and deliver innovative digital products—impacting millions of customers nationwide.

This role is Hybrid. You should be located within a commutable distance to one of our offices located in Dallas, TX; Charlotte, NC; New York City, NY; Baltimore, MD; Wilmington, DE with expectations to be in the office Tuesday, Wednesday and Thursday.

Target base salary range for New York, NY and Baltimore, MD is $170k-210k, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  

• Up to 4% matching 401(k)    

• Employee Stock Purchase Plan (10% share discount)    

• Tuition reimbursement    

• Paid time off (15 days’ vacation per year, prorated based on start date)  

• Paid sick leave as determined by state or local ordinance (prorated based on start date)  

• 11 Paid holidays (4 floating holidays, prorated based on start date)  

• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.