Director, Digital Product Management- MSI

Why MSI? We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.

Bring on your challenges and let us show you how we build insurance better.

We're seeking an experienced Director, Digital Product Manager to lead our partner integration strategy and execution in the insurance technology ecosystem. In this role, you'll be responsible for building and scaling our integration platform, enabling seamless connections with distribution partners that power our insurance products.

Responsibilities

• Product Strategy & Vision - Develop and maintain a scalable platform roadmap, emphasizing API‑first design, modern integration patterns, and streamlined partner onboarding.
• API & Integration Leadership - Own the full lifecycle of API-driven integrations, from conceptual design through specification, delivery, testing, onboarding, and post‑launch performance monitoring.
• Agile Leadership & Delivery Excellence - Lead sprint planning, backlog refinement, and collaborative design discussions for the aligned area
• Partner & Stakeholder Engagement - Lead external integration workshops to review API designs, workflows, and testing milestones.
• Backlog Ownership & Value Realization - Maintain a prioritized product backlog, balancing integrations, features, performance improvements, and technical debt.
• Post‑Launch Quality, Performance & SLA Accountability
• Cross-Functional Leadership - Partner with Engineering, QA, Architecture, Support, and Operations.
• Execution & Continuous Improvement - Champion a culture of accountability for quality, SLAs, and partner experience.

IT Product Owner Requirements

• Experience managing partner relationships and gathering requirements from external stakeholders
• In-depth knowledge of embedded insurance and Multi-family products (Renters, Tenant Legal Liability, etc.)
• 6+ years of working experience as a Digital Product Manager.
• In-depth knowledge of Agile methodologies and practices.
• Strong analytic and problem-solving skills.
• Ability to multi-task and work under pressure.
• Outstanding verbal and written communication skills
• Successful track record of developing products within deadlines

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.