Director of Engineering- Hyatt Centric Wall Street, NYC

Job Title: Director of Engineering

Hotel Name: Hyatt Centric Wall Street
Location: New York City, NY
Reports to: General Manager
Position Type: Full-time
Posted: February 2024
Salary: $110K - $125K

At Hyatt Centric Wall Street, we offer a modern, stylish experience in the heart of Manhattan, where every detail counts. We are passionate about delivering exceptional service and creating lasting memories for our guests. As part of our commitment to excellence, we are looking for a Director of Engineering to oversee the maintenance and operations of our hotel facilities. This is a leadership role where you’ll have the opportunity to make a real impact by ensuring everything runs smoothly and efficiently for both our guests and staff. If you're a proactive problem-solver with a passion for engineering, we'd love to have you join our team!

• Lead and Develop Team: Foster a positive work environment, providing training and development to help team members reach their full potential.
• Guest Experience: Ensure that guest satisfaction scores related to hotel appearance and condition meet or exceed brand expectations.
• Maintenance & Operations: Oversee the maintenance of all hotel systems such as HVAC, plumbing, electrical, and general repairs, including guest rooms and public spaces.
• Safety First: Ensure team certification in safety protocols (CPR, emergency procedures, fire panels, etc.) and conduct regular safety checks.
• Communication & Follow-Up: Own and address any maintenance or guest service requests quickly and efficiently, ensuring thorough follow-up.
• Budget and Labor Controls: Manage departmental expenses and stay within budget while controlling overtime and managing labor costs.
• Service Agreements & Contracts: Review and select contractors for service agreements to ensure the best prices and quality service.
• Quality Assurance: Ensure the property meets all brand and safety standards, and that all engineering systems are operating at optimal levels.
• Guest Satisfaction: Track guest feedback and complaints to resolve issues promptly and ensure a high level of customer satisfaction.
• Training & Compliance: Ensure all team members complete necessary brand and safety training and maintain accurate records of their progress.

• Experience: At least 5 years in engineering and 3 years in a management role.
• Skills: Knowledge in HVAC, plumbing, electrical, or carpentry.
• Qualifications: High school diploma required, college degree preferred.
• Leadership: Ability to lead a team, solve problems, and stay calm under pressure.
• Communication: Ability to talk to guests and staff and provide clear direction.

• Great Pay & Benefits: Salary range of $110K - $125K with competitive benefits.
• Career Growth: Opportunities to learn and grow within the company.
• Team Culture: Friendly and supportive work environment.

• Ability to lift up to 50 lbs and stand for long periods of time.
• Flexibility to work weekends and holidays as needed.

*Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**