Director, Global Sales Operations

Our mission is to empower Thumbtack’s Pro Sales teams to successfully acquire top-quality local professionals. We do this by driving the right strategy, processes, and initiatives. Working closely with Data Science, Product Ops, QA, Training, and Frontline Sales, we design smarter workflows, boost performance, and create better experiences for pros.

As the Director, Global Sales Operations, you’ll be both a strategic leader and a hands-on operator. Your role is to shape our sales strategy while also driving its execution. You’ll set the vision, design strategies, and launch initiatives that create outstanding experiences for Thumbtack’s pros and customers at key moments.

Reporting to the Vice President of Commercial Operations, you’ll lead teams across North America and the Philippines while acting as a trusted advisor to executives. You’ll also work closely with frontline sales leaders to improve processes and introduce Gen AI innovations that make sales and customer experiences more efficient and impactful at scale.

• Set Sales Strategy & Vision – Define and drive a clear sales strategy, with a strong focus on pro experience, while energizing cross-functional teams (sales tech, commercial ops, frontline) to deliver results.
• Advise Executives – Act as a trusted strategic partner to Thumbtack’s leadership, providing insights and aligning sales operations with broader company priorities.
• Champion Small Businesses – Advocate for pro needs with urgency, designing solutions that improve the end-to-end sales experience while balancing cost and sustainability.
• Optimize Operations – Conduct comprehensive analysis of processes, team performance, and workflows to identify improvements, then implement systems and rhythms that keep teams focused yet adaptable.
• Innovate with Gen AI – Lead adoption and continuous improvement of Gen AI solutions that scale and enhance sales and customer experiences.
• Measure & Improve Performance – Critically assess data to understand root causes and drive performance improvements
• Lead & Develop Teams – Manage and coach a ~20-person team of analysts and managers, motivating them with clear vision and strategy while fostering growth and performance.

• Sales Leadership Experience – 10+ years in Sales Strategy, Operations, or Success, including 5+ years leading multi-level teams (ideally analysts through senior managers).
• Strategic Problem-Solving – Proven ability to design and execute strategy, with experience in top-tier consulting or high-growth tech environments.
• Analytical Rigor – Skilled at both big-picture strategy and hands-on data analysis, including root-cause diagnosis and insight validation.
• Operational Excellence – Track record of building and scaling processes that improve efficiency, quality, and customer experience while managing cost.
• Change Leadership – Experienced in transforming organizations, elevating talent, and driving cultural shifts toward high performance.
• Influence & Communication – Strong storyteller with data and strategy; adept at aligning cross-functional teams and influencing without formal authority.
• High-Growth Adaptability – Thrives in fast-changing environments, prioritizing effectively and moving with urgency to maximize impact.

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $239,000 - $292,000
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $215,000 - $263,000
• For candidates living in all other US locations, the expected salary range for this role is currently $203,000 - $248,000

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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