Director, Growth Strategy

SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started.

As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

To support this growth, we’re looking for a Director to join our Channel Management Team where you will own the P&L of one of our largest retail partnerships.  You will manage and have accountability for our growth initiatives, profitability initiatives, and account maintenance.

In this high-visibility position, you will need to: i) partner with the retailer’s cross-functional teams in planning and implementation; and ii) work in close collaboration with virtually every internal team (Customer Experience, Supply Chain, Product, Marketing, and Finance/Accounting) as well as our parent company, Allstate.  With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!   

This job will require travel to retail partner sites.

Responsibilities:

• Strategy Development: define the right set of strategies and actions to deliver the performance promises.
• Initiative Planning, Selling into Stakeholders, Implementation, and Monitoring: build selling stories and project manage joint-growth and profitability initiatives to completion – with stakeholders at the retail partner and  internal teams.  Ensure objectives remain met/on track.
• Customer Experience: understand the retail partner’s path to purchase and post-purchase experience (including claim filing and service), and then partner with Customer Experience and other teams to deliver the best solutions.
• Retail Execution and Channel Marketing: partner with Retail Execution and Merchandising to increase in-store customer and Associate awareness.  Partner with the retail partner’s dotcom teams to increase online sales.
• Account Support: provide support on a variety of activities such as reporting, content development, event planning, and project management. 
• Product and Service Innovations: gain a deep understanding of our business and bring your own ideas to the table.
• Competitive Analysis: conduct analysis and tracking of highly complex, dynamic partner environment to ensure we maintain our competitive advantage.

What Does Our Ideal Candidate Look Like?

• Intellectually curious and detail-oriented, you’re passionate about asking questions, understanding corporate strategy, and doing research.
• Driven to make an impact on the business, you’re scrappy and willing to think outside the box.
• Ambitious, you’ll go above and beyond to get results (and you’re able to motivate others to do the same!).
• You operate both at the strategic and tactical level.

• Bachelor’s degree; MBA preferred.
• Corporate Strategy
• 7+ years of experience in management consulting; operations management; or business development/account management - especially working for/with retailers, OEMs/manufacturers, or other B2B businesses.
• Experience leading and motivating cross-functional teams.
• Strong organizational and communication skills, both written and verbal.  Experience putting slides together to tell a story.
• Self-starter who can independently drive projects and initiatives forward, including through problem solving and decision-making.  Comfortable with shifting priorities and ambiguity.
• Advanced user of Excel and PowerPoint. SQL and Tableau experience is a plus (but not required).

All your information will be kept confidential according to EEO guidelines.

At SquareTrade you'll have access to: 

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)   
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension 
• $75/month budget to help prioritize your physical wellbeing 
• $80/month stipend to subsidize connectivity costs 
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources 
• Supportive leave policies 
• Flexible Time Off Policy in addition to 9 Company Holidays 
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires 
• Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members 
• Various corporate perks and discounts 

SquareTrade estimates the possible base compensation for this role to be in the range: $170K - $210K

The candidate(s) offered this position will be required to submit to a background investigation.

The Team:  http://www.squaretrade.com/leadership   

All your information will be kept confidential according to EEO guidelines.

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