Leads complex legal financial systems consulting engagements, including implementations, integrations, optimization, governance, and operational improvement. Advises law firm executives, oversees delivery, budgets, resources, and risks, and builds executive client relationships. Manages and mentors consulting teams, supports proposals and business development, develops methodologies and offerings, manages practice operations, and maintains billable utilization. Requires deep expertise in law firm financial platforms such as Elite 3E and strong executive communication and leadership skills.
Harbor is seeking a Director to join our dynamic Enterprise Solutions – Financial Systems team. We work with leading vendors, allowing clients to benefit from our product-specific expertise, strategic insight, and market perspective. We serve as trusted advisors and experienced delivery leaders, partnering with clients to improve financial systems and operations, support data-driven decision making, and deliver technology initiatives.
As a member of the Financial Systems leadership team, you will lead complex client engagements, build trusted executive-level relationships, and deliver strong outcomes across a portfolio of projects and accounts. You will advise law firm leaders on financial systems, operating practices, and technology investments while overseeing project delivery and team leadership. You will also contribute to sales pursuits in partnership with Harbor’s business development leaders. As a Director, you will lead and mentor Managers, Consultants, and Associate Consultants within the Financial Systems practice, with accountability for team performance, consulting delivery, and client experience.
This is a full-time position that can be worked remotely in the United States or United Kingdom.
Job Duties and Responsibilities:- Serve as a trusted advisor to law firm executive leadership, providing guidance on financial systems, operating practices, and technology roadmaps.
- Lead complex financial systems engagements, including implementations, integrations, optimization projects, and ongoing operational improvement.
- Provide deep subject matter expertise in legal financial management platforms (e.g., Elite 3E and related ecosystem solutions), advising clients on industry practices, system capabilities, and governance.
- Establish and maintain executive-level client relationships, serving as a senior point of contact and escalation resource and supporting strong, lasting client partnerships.
- Help clients address targeted process and organizational improvement opportunities as part of broader financial systems engagements.
- Review key project deliverables and provide executive oversight, including solution designs, implementation plans, testing approaches, training plans, governance frameworks, and, where relevant, assessments, business cases, and recommendations.
- Mentor and develop Managers and consulting team members through coaching, career development guidance, performance feedback, and leadership support.
- Oversee resource management and workforce planning across multiple client engagements to support efficient utilization, delivery quality, and employee development.
- Participate in business development in partnership with Harbor’s sales and practice leaders. Contribute subject matter expertise, client relationship context, solution development, proposal responses, and client presentations; sales ownership, targets, and accountability remain with designated business development leaders.
- Identify and develop service offerings, methodologies, accelerators, and intellectual property that strengthen Harbor’s Financial Systems capabilities and market differentiation.
- Monitor legal industry, technology, and market trends to identify relevant opportunities, risks, and recommendations for clients and Harbor.
- Build and maintain relationships with software vendors, implementation partners, and industry organizations to support client delivery and the practice’s service offerings.
- Support practice financial management and operational planning, including engagement forecasting, margin management, and resource planning. Provide input to pipeline reviews as requested by practice and business development leaders.
- Contribute to Harbor’s overall growth strategy by identifying cross-functional opportunities and collaborating with leaders across service lines.
- Champion consulting excellence, ensuring adherence to Harbor methodologies, quality standards, and client delivery best practices.
- Maintain personal billable utilization consistent with leadership expectations while helping the team meet utilization, profitability, and delivery expectations.
- 10+ years of experience in legal technology, professional services, consulting, or financial systems, including significant experience leading financial systems implementations and optimization programs.
- Demonstrated expertise in law firm financial systems, including implementation, integration, optimization, governance, and change management; experience with strategy, assessment, or selection work is beneficial.
- Proven ability to build trusted relationships with C-level and senior executive stakeholders and influence business and technology decisions.
- Strong business acumen and the ability to connect technology investments and operational improvements to measurable business outcomes.
- Experience leading multiple concurrent client engagements, managing project teams, overseeing budgets, and mitigating delivery risks.
- Experience contributing to business development through client relationship support, proposal development, solution design, and participation in sales pursuits. Direct sales ownership or revenue-generation accountability is not required.
- Proven leadership experience managing consulting teams, developing talent, and building high-performing teams in a client-service environment.
- Excellent communication, presentation, facilitation, and storytelling skills, with the ability to translate complex technical concepts into executive-level recommendations.
- Strong analytical, problem-solving, and decision-making capabilities, with experience improving financial systems and related business processes.
- Understanding of project and program management principles, including resource planning, financial management, governance, quality assurance, and stakeholder management.
- Experience developing methodologies, service offerings, practice collateral, and thought leadership content.
- Demonstrated ability to balance hands-on engagement leadership with strategic practice responsibilities and collaborative participation in business development.
- Positive, entrepreneurial mindset with a passion for innovation, continuous improvement, and building client value.
- Advanced proficiency with Microsoft Office applications (Excel, PowerPoint, Word, and Visio) and collaboration tools including Outlook, Teams, and SharePoint.
About Harbor:
Harbor is the leading provider of professional and technology services to the legal industry, encompassing strategy, technology, operations, and intelligence. With a global team of nearly 1,000 professionals, Harbor works with more than 80% of Global 200 law firms and close to 600 corporate law departments to optimize performance and enable business and digital transformation. Headquartered in Chicago, the company has offices in London, Belfast, Moncton, and Sydney.
Harbor, a BayPine LP portfolio company, is advancing its next phase of growth by broadening its technology, data, and managed services capabilities across the legal sector. For more information, visit www.harborglobal.com.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
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