The Director of Commercial Operations will serve as a key strategic leader driving operational excellence and commercial performance across GLG’s Corporate & Law business. This management role is responsible for shaping and executing global operational strategies, optimizing sales processes, and enabling revenue growth through data-driven insights and innovation. This leader will oversee territory design, account planning, pipeline governance, and operational frameworks that scale across regions. Additionally, this leader will spearhead one or more global Centers of Excellence to ensure best practices, consistency, and continuous improvement across all commercial operations functions.
Key Responsibilities
Strategic & Operational Leadership
- Business-aligned Strategy: Define and implement global commercial operations strategy aligned with GLG business objectives.
- Transformation Initiatives: Lead one or more global Centers of Excellence to drive standardization, share best practices, and foster innovation across regions and business segments.
- Performance Management: Partner with senior leadership to support monthly and quarterly business reviews, providing actionable insights for strategic decision-making. Ensure dashboards appropriately track revenue, pipeline, and operational KPIs for Corporate & Law. (Development of dashboards will be managed by another team). Maintain regular meeting cadence with Leaders.
- Go-to-Market Execution: Operationalize new commercial/pricing strategies. Coordinate new product and workflow tool (e.g., Client View) introduction working collaboratively with Product, Marketing, Expert Management teams.
- Process Improvements: Continuously evaluate and refine commercial processes to improve scalability, efficiency, and impact. Drive initiatives that enhance the productivity and engagement of client-facing professionals. Collaborate with Leadership to determine ownership based on relevance and strategic priorities.
Sales Operations & Enablement
- Territory Design & Management: Develop and maintain territory structures – working with Sales leadership – to ensure balanced coverage and growth opportunities each Corporate & Law subsegment. Monitor territory performance and recommend adjustments based on market trends and business priorities.
- Pipeline Review & Forecasting: Support regular pipeline reviews with Sales leadership to ensure accuracy and health of the pipeline. Build on existing processes to enhance visibility and discipline in pipeline management. Explore opportunities to evolve current practices.
- Account Planning Support: Partner with Leadership to facilitate annual and quarterly account planning processes.
- Data Insights: Provide data-driven insights to identify growth opportunities and prioritize strategic accounts.
Qualifications
- 7+ years of experience in commercial operations, sales operations, or business operations roles.
- Strong analytical and problem-solving skills; proficiency in Excel, and CRM systems (Salesforce preferred).
- Excellent communication and stakeholder management skills.
Core Competencies
- Analytical Thinking: Ability to interpret complex data and provide actionable insights.
- Program Management: Skilled in designing and executing transformation programs.
- Collaboration& Influence Skills: Strong interpersonal skills to work effectively across teams. This is an IC role.
- Commercial Acumen: Understanding of sales processes, revenue drivers, and market dynamics.
- Adaptability: Ability to thrive in a fast-paced, evolving environment.
- Technology Proficiency: Comfort with CRM systems, reporting tools, and automation platforms.
What We Offer:
Benefits: All U.S. GLGers also have access to benefits such as:
- Comprehensive medical, dental and vision coverage effective on your first day of employment
- Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
- 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
- Tuition reimbursement program for eligible courses including language skills courses
- Paid parental leave, adoption and surrogacy reimbursement
- Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
- Other work perks and benefits available based on final job location
Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Top Skills
GLG New York, New York, USA Office
60 East 42nd Street, 3rd Floor, New York, NY, United States, 10165
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