Director of Partner Success

Director of Partner Success

OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 150 million monthly active users.

Founded in 2015, OpenWeb has over 220 employees between New York City, London, Paris, San Diego, Toronto, and Tel Aviv. We are backed by world-class investors including Georgian, Insight Partners, Index Ventures, AltaIR Capital, and more. We’re crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in?

About the role:

At OpenWeb, we embrace a partner-first mentality, embedding it into everything we do. Delivering world-class service to publishers worldwide is vital to our long-term strategy.

As a Director of Partner Success, you are responsible for the overall health, retention, upsell, and expansion opportunities across our large Enterprise Tier 1 publisher accounts. You’ll bring a team player attitude, evangelize in OpenWeb’s mission, and translate your passion for Partner Success into every touchpoint with your partners. This is an individual contributor role with the potential to transition into a player-coach position over time.

You’ll interact with senior leadership internally and externally, and play an important role in overall partner advocacy. 

What You'll Do:

• Responsible for health, adoption, retention, and growth of your account portfolio
• Collaborate with Business Development, R&D, Product, and Marketing teams in order to manage and grow relationships with our strategic partners
• Provide world class customer service; cultivate deep relationships and champions for strategic accounts
• Drive process improvements, coaching/training development, and adopt a value driven approach to partner success
• Act as a thought leader in the publishing and technology space by creating and sharing content internally and externally
• Expand and leverage key relationships to identify opportunities for up-selling or expansion of OpenWeb platform and services
• Proactively lead strategic account planning to align partner KPIs, expansion opportunities, relationship mapping, and effective action plans to best service the account
• Conduct business reviews and establish relationship cadence to ensure partner satisfaction and value-driven growth
• Maintain an appropriate level of knowledge regarding OpenWeb products and services

What You'll Bring:

• 7+ years of experience in partner success or a business development role 
• 5+ years of publisher-facing experience
• Passion, empathy, and a winning mentality in providing exceptional service to partners
• Proven ability to lead strategic accounts and projects involving various stakeholders
• Demonstrated SaaS, ad-tech, or publisher experience and a proven track record of achieving revenue goals and KPIs
• Ability to tackle issues with a sense of urgency while maintaining professionalism, composure, and accuracy
• Proven ability to function as a point of escalation and make strong decisions
• Ability to negotiate contractual terms and pricing
• Strong research, analytical skills, and data-driven background
• Excellent written and verbal communication skills; excellent presentation skills
• Outstanding partner relationship skills and ability to lead executive-level discussions
• Ability to join us onsite 3x per week in our SoHo office

What You'll Get:

The compensation package for the Director role includes an annual salary ranging between $150,000- $170,000 (based on candidate’s experience and skill set). Additionally, this role is eligible for quarterly commissions, equity and benefits including:

• Premium health benefits (100% subsidized for employees) including comprehensive vision, medical, dental through Aetna.
• 401k + matching up to 4%.
• Uncapped PTO policy!
• Phone reimbursement  
• Telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers.
• Company sponsored Life and Accidental insurance.
• Team events, holiday parties and outings
• Career growth & ownership
• Amazing coworkers!

The OpenWeb Culture:

We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish.  If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community!

OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.