Job Summary & Responsibilities
Responsibilities include but are not limited to:
- Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes, ensuring accuracy, timeliness, and regulatory adherence.
- Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues.
- Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development.
- Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives.
- Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels.
- Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance.
- Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinforce control frameworks and regulatory adherence.
- Ensure full compliance with internal policies and regulatory requirements (OCC, FDIC, FFIEC, NACHA, BSA, OFAC, Reg E, Reg CC, Reg DD), meeting audit expectations and mitigating operational risk.
Required Skills:
- Minimum of 10 years of experience in payment operations or treasury operations.
- Deep expertise in ACH, Nacha, wire operations (Fedwire, CHIPS, SWIFT), sanctions screening, fraud monitoring and payment investigations.
- Forward thinking leader who anticipates risk, embraces change and drives modernization.
- Excellent problem-solving, communication, and stakeholder management capabilities.
Required Experience:
- Bachelors Degree and a minimum of 10 years within a financial industry handling operational functions, payment operations, or treasury operations and 3 years of management experience.
Preferred Experience:
- Minimum 5 years of experience managing operations, ACH, Wires, or Risk function.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
