Director Physician Organization Operational Analytics

GENERAL OVERVIEW:

The director of Physician Organization Analytics will lead the strategic development and delivery of comprehensive, accurate, and timely physician organization reporting packages. This pivotal role is responsible for establishing a "single source of truth" for key performance indicators (KPIs) and operational insights, empowering physician leaders to make data-driven, real-time decisions with unwavering trust in the underlying data. The Director will drive the alignment of reporting to Epic and industry-standard definitions, ensuring consistency and credibility. A critical aspect of this role involves close partnership with clinical, operational, and administrative stakeholders to validate data accuracy and relevance. This leader will oversee physician organization operational benchmarking, patient access reporting and analytics, and provide data and analytic support to the physician organization leadership team.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, and manage the day-to-day operations of the team; develop and implement policies and programs as necessary; manage to assigned budgets. (20%)

• Develop and execute the strategic roadmap for physician organization operational analytics, aligning with organizational goals and physician leadership priorities. (10%)

• Establish and maintain a "single source of truth" for KPIs and operational metrics, ensuring data integrity, accuracy, and consistency across all reporting. (10%)

• Lead the design, development, and delivery of comprehensive, accurate, and timely reporting packages, interactive dashboards, and visualizations for various stakeholders, ensuring alignment with Epic and industry standards. (10%)

• Drive a data-driven culture by collaborating with clinical, operational, and administrative stakeholders to understand analytical needs, facilitate discussions, and effectively communicate complex analytical findings to physician leaders. (10%)

• Oversee data governance, quality assurance, and optimization of data pipelines in collaboration with IT, ensuring accessibility and accuracy of physician organization operational data. (10%)

• Lead operational benchmarking initiatives and conduct in-depth analyses to identify trends, root causes, and areas for optimization, including patient access. (10%)

• Provide timely and accurate data and analytical support for strategic initiatives, special projects, and ad-hoc requests, translating complex business questions into data-driven solutions. (10%)

• Other duties as assigned or requested. (10%)

QUALIFICATIONS:

Required

• Bachelor's Degree in Finance, Accounting, Healthcare, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

• 10 years of experience in Finance and/or Provider Operations.

• 5 years with Management or Leadership Role.

Preferred

• Master's Degree in Finance, Accounting, Healthcare, or related field

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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