Director, Process Improvement

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Director of Process Improvement is responsible for leading complex, cross-functional process improvement initiatives across the enterprise. This role partners closely with business, clinical, technology, and operations leaders to identify performance gaps, redesign end-to-end processes, and drive measurable improvements in efficiency, quality, compliance, and customer experience. Develop and implement business process excellence initiatives throughout the organization to analyze and address process and operational inefficiencies by utilizing Six Sigma/LEAN methodologies. The ideal candidate brings deep experience applying Lean, Six Sigma, and Project Management principles within a healthcare payor environment, with a strong ability to influence without authority and translate strategy into executable improvements.

*Fully remote role with approximately 15-20% travel. Applicants for this job have the flexibility to work remote from home anywhere in the United States. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

• Lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment. Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas.

• Facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises.

• Apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste.

• Partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives.

• Translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics.

• Leverage data and analytics to quantify problems, validate root causes, and track benefits realization.

• Develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes.

• Coach and mentor business partners and junior team members on continuous improvement tools and ways of working. Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities.

• Collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable.

• Support the development of standard work, governance models, and performance management routines to embed improvements.

• Evaluate completed process improvement projects to identify and implement best practices and lessons learned. 

• Provide leadership and oversight of the business unit's implementation processes; managing company adherence to standard implementation processes.

• Manage business and program implementations to meet budget, timeline, and contractual requirements.

• Maintain standard business implementation organizational structures, team structures, work breakdown structures, work planning, issue logs, decision logs, change control and executive reports.

• Provide input on operating models, including standard corporate functional and information system models, performance metrics, expected outcomes and plan impacts.

• Coordinate cross -functional tasks between various internal and external areas to ensure successful project outcomes.

• Communicate project status to all internal and external stakeholders.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act