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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
We’re looking for a Director Product Management to lead the vision, strategy, and execution of Klaviyo’s monetization and billing platform — with a single goal: make self-service purchasing and invoicing so simple, customers barely notice it happens.
You’ll own the end-to-end customer purchase and upgrade experience, ensuring it’s frictionless, easy to understand, and built to scale. You’ll lead a team of product managers responsible for subscriptions, entitlements, billing, and payments.
This role is equal parts product strategy, product execution and team management. You’ll work closely with Customer Success, Engineering, Finance, IT, Pricing Strategy, and Sales to serve the needs of our 100K+ self-service customers.
What You’ll Do
- Drive innovation in monetization capabilities — enabling new pricing models and new customer experience with new technologies (e.g., AI Agents).
- Set the strategy, and roadmap for Klaviyo self-service billing and payments infrastructure, ensuring it scales to support our growing business and product offerings.
- Own the customer purchase experience from checkout through renewal — designing intuitive, self-serve checkout experiences that maximize conversion and minimize friction.
- Collaborate cross-functionally with Engineering, Finance, RevOps, and GTM to ensure accuracy, compliance, and operational efficiency.
- Collaborate with cross-functional teams across Engineering, Finance, IT, Pricing Strategy, and Klaivyo Product teams to gather and prioritize requirements, translating them into scalable solutions that deliver exceptional user experiences.
- Understand our customers' needs, pain points, and preferences. Use market research and analysis to stay ahead of industry trends.
- Know the score and score more: Develop key metrics to track and identify improvements within the customer purchase journey. Use the insights to proactively identify and implement improvements.
- Mentor and develop a high-performing team of product managers, fostering strategic thinking, accountability, and customer-obsessed execution.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
- 12+ years of product management experience, including 5+ leading billing, payments, or monetization systems in SaaS or fintech.
- Analytical and data-driven, with a proven ability to define KPIs and drive measurable outcomes.
- Hands-on Stripe expertise
- Strong record of designing customer-first purchase and upgrade experiences.
- Strategic thinker who is also willing to roll up their sleeves and get their hands dirty
- Passionate about leveraging AI and automation to remove friction and anticipate customer needs.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- Exceptional communicator and collaborator across technical, design and strategic domains.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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