Director, Product UX/Design

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  

POSITION TITLE

Director, Product UX/Design

POSITION LOCATION

New York, NY (Hybrid)

YOUR ROLE

We are seeking a visionary and experienced Director of Product UX/Design to lead our design strategy and team. This critical leadership role will be responsible for defining and driving the overall user experience across all CareScout Services products and platforms. You will mentor a talented team of UX/UI designers and researchers, establish best practices, champion user-centered design principles throughout the organization, and collaborate closely with Product Management, Engineering, and Marketing to deliver intuitive, engaging, and effective user experiences that align with our business objectives.

What you will be doing

• Leadership & Team Management:
  • Lead, mentor, manage, and grow a high-performing team of UX/UI designers and user researchers.
  • Foster a collaborative, innovative, and inclusive design culture.
  • Set clear goals, manage workloads, provide regular feedback, and oversee the professional development of team members.
  • Define hiring needs and participate actively in recruitment.
  • Experience in budget planning
• UX Strategy & Vision:
  • Define and articulate a clear vision for the user experience across all CareScout services products and digital touchpoints.
  • Develop and execute a comprehensive UX strategy that aligns with product roadmaps and overall business goals.
  • Champion user-centered design thinking throughout the company, ensuring the user's voice is central to product development.
• Process & Best Practices:
  • Establish, implement, and refine design processes, workflows, and standards (including research methodologies, information architecture, interaction design, visual design, and usability testing).
  • Oversee the creation, maintenance, and evolution of our Design System to ensure consistency and efficiency.
  • Ensure the delivery of high-quality design outputs.
  • Conduct user journey mapping and lean UX workshops.
• Cross-Functional Collaboration:
  • Partner closely with Product Management leaders to understand user needs, define product requirements, and align on priorities.
  • Collaborate effectively with Engineering teams to ensure design feasibility and faithful implementation.
  • Work with Marketing and Sales to ensure brand consistency and a cohesive customer journey.
  • Present design concepts, strategies, and research findings persuasively to stakeholders at all levels.
• User Research & Insights:
  • Oversee the user research function, ensuring that qualitative and quantitative insights continuously inform design decisions.
  • Stay abreast of UX trends, emerging technologies, competitor experiences, and industry best practices.
• Execution & Oversight:
  • As a hands-on designer create UX/Design concepts, wireframes, journeys, and navigation flows
  • Ensure design projects are properly scoped, resourced, and delivered on time.
  • Oversee and ensure the quality of design deliverables, including user flows, wireframes, information architecture documentation, mockups, prototypes, research findings, etc.

What you bring

• 10+ years of experience in UX/UI design, product design, or interaction design, with a significant portion focused on digital products for B2B and B2C audience.
• 5+ years of experience in a design leadership role, including managing and mentoring direct reports.
• Experience in Lean UX and user centered design.
• A strong portfolio showcasing your leadership, design process, and impactful UX solutions for complex problems.
• Proven experience in developing and executing UX strategies that align with business objectives.
• Deep understanding of the end-to-end design process, including user research, information architecture, interaction design, visual design, and usability testing.
• Experience building or significantly contributing to Design Systems.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and influence stakeholders.
• Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Strong strategic thinking and problem-solving abilities.
• Bachelor's degree in HCI, Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Nice to have

• Experience working in B2C & B2B products
• Experience scaling design teams in a fast-paced environment.
• Experience working within Agile/Scrum development methodologies.
• Basic understanding of front-end development principles (HTML, CSS, JavaScript) and capabilities. Front end development experience is a plus.
• Experience designing for Web & Native Mobile apps.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services