Director of Project Management – Imaging

Job Description SummaryThe Director of Project Management (DPM) – Imaging is responsible for leading and developing a team of Installation Project Managers, driving successful execution of imaging equipment installations across the region. This role ensures alignment between commercial objectives and operational execution, delivering a seamless, customer-centric installation experience.
The DPM operates as a senior leader across a highly matrixed organization, partnering with Commercial, Service, Applications, Supply Chain, and Operations teams to enable end-to-end project delivery. The role owns regional backlog performance, revenue execution, and installation outcomes, while fostering a culture of accountability, continuous improvement, and operational excellence. This role is aligned to the South Region in USCAN, covering the Dallas, Houston, & Gateway markets.
This position requires strong leadership capability, business acumen, and the ability to influence across functions to deliver high-quality outcomes for customers while meeting financial and operational targets.

Job DescriptionKey Responsibilities:Leadership & Team Development

• Lead, coach, and develop a high-performing team of Imaging Installation Project Managers.
• Build a customer-centric culture focused on accountability, execution excellence, and continuous improvement.
• Develop leadership capability within the team, ensuring succession planning and talent growth.
• Foster a highly effective horizontal team across functions.

Project Execution & Operational Performance

• Own regional backlog performance, including project health, installation progress, and risk mitigation.
• Drive execution of installation activities to ensure on-time delivery and high customer satisfaction.
• Lead forecasting of revenue (current quarter and Q+1) with strong commercial alignment.
• Ensure accurate tracking of key metrics, including revenue recognition, cost-to-install, and operational KPIs.

Financial Ownership & Controllership

• Manage revenue recognition processes in alignment with controllership and compliance requirements.
• Ensure financial accuracy and discipline across all projects.
• Drive margin performance through effective cost management and operational execution.

Customer Engagement & Escalation Management

• Own customer experience across installation lifecycle, ensuring proactive communication and alignment.
• Handle customer escalations and ensure timely resolution of implementation issues.
• Drive closure of customer feedback detractors (e.g., CSAT) to improve overall experience.
• Build and maintain strong regional customer relationships.

Cross-Functional Collaboration

• Partner with Commercial, Service, Applications, Supply Chain, Engineering, and Operations teams to ensure seamless execution.
• Drive wing-to-wing Order-to-Remittance (OTR) process alignment.
• Collaborate across shared services and design centers to optimize delivery outcomes.

Operational Excellence & Continuous Improvement

• Lead Lean initiatives and process improvement efforts to enhance performance and customer outcomes.
• Drive adoption of project management tools, systems, and standard processes.
• Identify and eliminate inefficiencies, improving throughput and execution quality.

Quality & Compliance

• Ensure compliance with GE HealthCare Quality Management System, policies, and applicable regulations.
• Complete and enforce all required Quality & Compliance training.
• Identify and escalate quality or compliance concerns promptly.
• Ensure timely and accurate project documentation and system updates.
• Support continuous improvement initiatives by identifying and addressing quality gaps.

Required Qualifications:

• Bachelor’s degree and demonstrated experience as a people leader.
• Significant experience in project management, including large-scale or complex implementations.
• Experience in customer-facing roles and customer relationship management.
• Proven ability to lead cross-functional teams in a matrixed environment.
• Strong leadership skills with the ability to develop and manage teams of project management professionals.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Demonstrated success delivering projects on time and within scope.
• Strong interpersonal and communication skills with high emotional intelligence.
• Ability to influence stakeholders and drive alignment across functions.
• Proficiency with Microsoft Office tools.
• Legal authorization to work in the United States and willingness to travel as needed.
• Must reside within one of the South Markets (Houston, Dallas, Gateway).

Desired Qualifications:

• Advanced degree and extensive leadership experience.
• Deep experience leading cross-functional teams in complex environments.
• Ability to communicate complex technical concepts in a customer-friendly manner.
• Strong negotiation and stakeholder management skills.
• Experience in healthcare environments and diagnostic imaging.
• Proven ability to lead and motivate teams.
• Proficiency in project management software.
• PMP certification.
• Six Sigma or Lean experience.

Additional Information:

Work Location: Remote, Houston or Dallas
Travel: Required up to 35%
Regional residency required
Valid driver’s license required

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.