Director of Revenue Operations (Hybrid)

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

 📍Your Impact Starts Here

We’re hiring a Director of Revenue Operations to be the GTM systems architect + transformation leader for our revenue engine. This role owns Revenue Operations end-to-end across Sales, Marketing, Customer Success, and Support—including our GTM tech stack, data model, automation, and operating rhythm.

This is not a “keep the lights on” RevOps role. It’s a build-and-iterate role for someone who thrives in ambiguity, moves quickly, and thinks in systems—while still designing for long-term scale. You’ll take what exists today and continuously evolve it into a data- and AI-first revenue engine that increases velocity, clarity, and impact across the company.

These are the key ways you’ll contribute and create impact in this role:

• Own the GTM stack architecture end-to-end (CRM, marketing automation, CS tooling, analytics): define the vision, roadmap, and evolution of the ecosystem.

• Design scalable data models + workflows that support high-volume, high-velocity GTM execution (clean objects, definitions, lifecycle stages, routing, governance).

• Deliver a true revenue “source of truth”: consistent metric definitions, reconciled reporting, and dashboards that GTM leaders trust weekly.

• Move the org from reporting → prediction → recommendation by embedding insights directly into workflows (what’s happening, why, and what to do next).

• Lead cross-functional change across Sales, Marketing, CS, Support, Product, and Finance—balancing speed, adoption, and trust.

• Build automation that removes friction for customer-facing teams (hand-offs, routing, enrichment, lifecycle comms, forecasting hygiene).

• Run the operating rhythm: pipeline + forecast hygiene, weekly business reviews, experiment tracking, and continuous improvement loops.

• Scale the function: hire, coach, and develop RevOps talent as the business grows—designing leverage, not busywork.

🚀 The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:

• 10+ years in Revenue Operations, GTM Systems, BizOps, or related roles in high-growth SaaS.

• Proven track record building and evolving complex GTM tech stacks (selection, integration, configuration, governance, adoption).

• Deep familiarity with Sales, Marketing, and Customer Success workflows and the messy reality of handoffs.

• Proven ability to lead a lean, resourceful team that is AI/automation-powered.

• Strong technical fluency: CRM architecture, data models, automation, attribution/analytics, and operational instrumentation.

• Demonstrated ability to lead cross-functional change and deliver measurable improvements in velocity, conversion, and predictability.

• Experience managing and developing RevOps professionals (or owning a function that later scaled).

• Comfort owning large, ambiguous problem spaces—and moving from “unknown” to “shipped” with urgency, taking full ownership of the “undefined”.

• Comfort moving at a high pace, with multiple balls in the air, requiring constant reprioritization.

• Positive “Can Do” attitude

🤝  The Homie Way - These principles guide everything we do—from how we work and make decisions to how we show up for each other.

• 💡 Be Customer Obsessed – Solve problems with empathy and creativity.

• ⚡ Move Fast, Learn Fast – Experiment, take action, and grow every day.

• 🎯 Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.

• 🏆 Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.

• 🏅 Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

What We Offer

• 💰 Ownership & Savings: Stock options + TFSA/RRSP with 4% company match

• 🏥 Health & Wellness: Comprehensive medical, dental, and vision for you and your dependents

• ⏰ Time Flexibility: Flex time off + company holidays + designated focus periods

• 👶 Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)

• 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly

• 🛡️ Protection Plans: Life insurance + short/long-term disability coverage

• 🍽️ Workspace Perks: Meals provided, team offsites, and Customer Days

• 💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Monday-Thursday are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together.

💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply! 

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

👋 Hey, We’re Homebase

Unstoppable teams start here.

Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2.5+ million workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.