The Director of Revenue Operations will lead strategy, streamline processes, manage technology, drive analytics, support sales, and ensure alignment across revenue-generating departments.
Company Overview:
Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant’s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback.
Job Summary:
We are seeking a strategic and hands-on Director of Revenue Operations to align and streamline our sales, marketing, and customer success functions. This leader will own our revenue technology stack, drive data-driven decision-making, and implement scalable processes that accelerate revenue growth and maximize profitability. You will serve as a key partner to executive leadership and go-to-market (GTM) teams, translating high-level business objectives into operational strategies and execution plans.
Key Responsibilities:
- Strategic Leadership: Develop and execute the comprehensive RevOps strategy, ensuring alignment across all revenue-generating departments.
- Process Optimization:Design, implement, and continuously improve end-to-end revenue processes, including lead management, pipeline management, forecasting, and account handoffs.
- Systems and Technology Management: Own, evaluate, and optimize the GTM technology stack (e.g., CRM, marketing automation, sales enablement), ensuring seamless integration and data flow.
- Data, Analytics, and Forecasting: Define and track key performance indicators (KPIs), build comprehensive reporting and dashboards, and deliver actionable insights to drive strategic decisions. Lead the revenue forecasting and planning processes to ensure accuracy.
- Cross-Functional Collaboration: Partner with senior leaders across Sales, Marketing, Customer Success, and Finance to ensure operational alignment and facilitate effective communication.
- Sales Enablement: Support the creation and maintenance of sales enablement resources, playbooks, and training programs to increase GTM team productivity.
- Change Management: Drive adoption of new processes and tools through effective communication, training, and stakeholder management.
Qualifications:
- 5+ years of progressive experience in revenue operations, sales operations, or a similar strategic operational role, with at least 2+ years in a leadership capacity.
- Proven track record of success in a B2B SaaS environment, with experience scaling operations during periods of high growth.
- Advanced proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms (e.g., Marketo), and BI tools (e.g., Tableau, Looker).
- Exceptional analytical, problem-solving, and strategic thinking skills, with the ability to translate complex data into clear recommendations.
- Excellent leadership, communication, and interpersonal skills, capable of influencing stakeholders at all levels.
What You will Get:
- A team of hardworking tenured Account Executives and SDRs, with demonstrated performance.
- Massive tech budget.
- Mentorship from C level revenue leadership.
Must haves:
- Extremely analytical and has a deep focus on building and executing on systems.
- Ability to build world class systems and processes from the ground up.
- Processes for weekly reviews, increasing sales team efficiency, sales enablement, and data analysis for the purpose of improving workflows and performance.
Top Skills
Bi Tools
Crm Systems
Hubspot
Looker
Marketing Automation Platforms
Marketo
Salesforce
Tableau
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