Director of Revenue Operations

Director of Revenue Operations with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

The Director of Revenue Operations is the strategic and operational partner to their assigned Sales Division VP, responsible for driving alignment, efficiency, and growth across the division’s go-to-market engine. Working closely with Marketing, Customer Experience, Delivery, IT, and the Global Revenue Operations team, this role ensures a seamless customer journey from first touch through renewal and expansion. 
By combining data-driven insights with process excellence, the Director will design and execute scalable revenue strategies, optimize forecasting and pipeline health, and recommend improvements to the division’s technology stack. Success in this role requires a proven track record of transforming fragmented processes into a unified, high-performing revenue operation that delivers measurable growth. 

***"At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

 PRIMARY DUTIES:  

Strategic Revenue Operations Leadership

• Define and execute the vision for a fully integrated, data-informed revenue operations function for the assigned division, aligned with company growth objectives. 
• Partner closely with the sales division leader, as well as Marketing, Customer Experience, IT, and Delivery, to enhance GTM performance, drive cross-functional alignment, and ensure operational continuity from lead generation through customer success. 
• Establish and manage division-specific KPIs, dashboards, and reporting frameworks that drive accountability and transparency within the division. 
• Partner with the Sales VP on the rhythm-of-business for the division, including pipeline reviews, forecast accuracy, quarterly business reviews, and performance reporting to executive leadership. 

Full-Funnel Alignment & Customer Lifecycle Optimization

• Ensure consistent processes and communication across all stages of the customer lifecycle within the division — from initial engagement through onboarding, adoption, renewal, and expansion. 
• Proactively identify and resolve friction points in the division’s revenue processes to improve customer satisfaction and retention. 

Process Optimization & Revenue Infrastructure

• Architect, document, and continuously improve GTM processes that enhance forecasting accuracy, pipeline velocity, operational scalability, and revenue predictability within the division. 
• Collaborate with division VPs and functional leaders to assess current revenue technology usage, identify gaps, and recommend improvements or new solutions that align with business needs. 
• Partner with IT and data teams to ensure system integrations deliver a single source of truth for all revenue data. 
• Champion a culture of continuous improvement and operational excellence across the division. 

 COMPENTENCY:  

• Proven track record of driving process improvements, revenue growth, and operational efficiencies in a sales environment. 
• Expertise in pipeline management, forecasting methodologies, and revenue predictability modeling. 
• Ability to interpret complex data and present actionable insights clearly to both executive and non-technical audiences. 
• Excellent analytical and problem-solving skills, with advanced Excel and BI tool proficiency. 
• Deep experience with CRMs (ConnectWise, HubSpot) and sales tech stack (forecasting, quoting, automation tools). 
• Strong interpersonal and communication skills with the ability to influence at all levels. 
• Strategic thinking with the ability to translate corporate goals into actionable operational plans. 
• Strong change management skills to lead cross-functional adoption of new processes and tools. 
• Highly organized with the ability to manage multiple projects and priorities in a fast-paced environment. 
• Comfort navigating ambiguity and making data-informed decisions under tight timelines. 

REQUIRED EDUCATION AND EXPERIENCE: 

• Bachelor’s degree in Business, Finance, Marketing, or related field preferred. 
• 10+ years of experience in Revenue Operations, Sales Operations, or related functions, with leadership responsibilities. 
• Proven success in partnering with business unit or division leaders to drive predictable growth. 
• Expertise in CRM and revenue technology ecosystems, with the ability to assess and recommend platform enhancements. 
• Strong analytical skills with the ability to turn complex data into actionable business insights. 
• Exceptional leadership, communication, and stakeholder management skills. 

 PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). 
• Ability to communicate effectively verbally and in writing.  
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 
• Ability to travel to meet with clients or attend industry events.  

WORK ENVIRONMENT: Remote 

EXPECTED HOURS OF WORK: Monday – Friday, 8am – 5pm, plus overtime as needed.   

TRAVEL: Up to 15% travel