Director, Revenue Operations

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.

The Director of Revenue Operations serves as a key strategic partner to the executive team, shaping and operationalizing the company’s revenue strategy to drive predictable, scalable growth. This leader ensures that revenue planning, performance management, and go-to-market execution are tightly aligned, rigorously data-driven, and consistently executed at the highest level.

This role owns and continuously evolves the company’s go-to-market operating system—including board-level reporting, enterprise forecasting, and cross-functional planning—ensuring clarity, accountability, and performance visibility across the organization. As a strategic backbone to the go-to-market organization, the Director of Revenue Operations translates complex data into actionable insights that inform executive decision-making and long-term growth strategy. They lead enterprise-wide initiatives and drive alignment across Sales, Marketing, Product, Analytics, Finance, and Service Delivery, ensuring that strategic priorities are effectively operationalized and delivered at scale.

ESSENTIAL JOB RESPONSIBILITIES

Executive & Board Reporting

• Own development of monthly and quarterly board materials, executive updates, and company-wide bookings performance reporting
• Synthesize complex quantitative analyses into clear, compelling narratives tied to business objectives
• Partner with cross-functional teams to ensure accuracy, depth, and aligned strategic framing

Revenue Planning & Forecasting

• Oversee bookings forecasting and pipeline reporting, in partnership with FP&A
• Identify performance drivers, risks, and opportunities across segments and products
• Establish scalable reporting frameworks that improve visibility and accountability

GTM Operating Cadence & Cross-Functional Alignment

• Lead the GTM operating rhythm (pipeline reviews, forecasting calls, Executive Leadership Team touchpoints, monthly Town Halls)
• Drive alignment across GTM, Finance, Analytics, Services, and Legal to operationalize priority initiatives
• Proactively identify and remove execution roadblocks impacting bookings and revenue performance

Strategic Initiatives

• Lead high-impact, cross-functional projects tied to revenue growth, efficiency, and process improvement
• Conduct executive-level analyses to inform performance management and key decisions
• Translate conceptual priorities into actionable implementation plans

• Support creation of high-impact materials, in line with Lyric brand guidelines and presentation best practices, for both internal and external audiences

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Economics, or a related discipline
• Minimum of five (5) years of experience in management consulting or strategic revenue operations within a high-growth SaaS organization
• Advanced Excel and PowerPoint skills
• Proven experience presenting to Executives (C-Suite)

PREFERRED QUALIFICATIONS

• Master’s degree in Business, Finance, Economics, or a related discipline
• Minimum of one (1) year of post-MBA experience in top-tier management consulting firm
• Strategic mindset with the ability to balance tactical execution and long-term system improvements
• Proficiency in BI or visualization tools (e.g., Pigment, Power BI)
• Background in SaaS or technology companies
• Understanding of sales funnel forecasting metrics and dynamics (e.g., bookings, revenue, pipeline coverage, win rate)

***The US base salary range for this full-time position is:

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***

Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.