As Director of Strategic Account Management, you'll lead a global team to maximize customer value and accelerate growth in enterprise accounts, collaborating with Sales, Product, and Marketing.
We're all about helping brands turn ideas into impact.
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
Your team
You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.
Your Mission
As a Director of Strategic Account Management, you’ll play a pivotal role in shaping how Frontify grows through its customers. You’ll lead the global team responsible for maximizing customer value, strengthening partnerships, and accelerating ARR growth across our enterprise portfolio.
You will oversee Account Managers, forming a high-performing team that links customer outcomes with commercial results. The role combines leadership, strategy, and execution, shaping how we deepen relationships with some of the world’s largest and most recognizable brands. Collaboration with Sales, Product, and Marketing will be essential to unlock new opportunities, deliver measurable results, and help determine how Frontify grows through its customers moving forward.
Your Responsibilities
- Lead, develop, and expand a high-performing global team of Account Managers.
- Build and oversee the account management strategy, ensuring a consistent approach to retention, expansion, and account development.
- Establish clear success metrics, forecasting methods, and reporting processes that connect customer value with revenue performance.
- Collaborate cross-functionally with Sales, Product, and Marketing to align customer priorities with Frontify’s business goals.
- Strengthen executive relationships within key accounts and across internal teams.
- Coach the team and lead with clarity, influence, and commercial awareness.
Your Story
- You bring extensive experience in enterprise account management or customer success within a SaaS, B2B environment.
- You have a proven track record of managing large, complex accounts and achieving measurable growth.
- You’ve led and developed senior account managers in a global context.
- You combine strong commercial judgment, operational discipline, and genuine customer empathy.
- You bring a collaborative mindset, thriving in cross-functional environments and aligning diverse teams toward shared outcomes.
- You’re a builder at heart and are comfortable rolling up your sleeves, getting hands-on, and creating practical solutions to move the business forward.
Why join us?
- Thrive with the tools and support to shape your future at Frontify.
- Be part of a product that connects brands and people with a human touch.
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
What we offer
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland
Important to us
At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.
Next Steps
Apply: Submit your CV and answer a few questions. We’ll update you on your application.
Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.
Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.
Join Us: If it’s a match, welcome to Frontify!
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.
Frontify New York, New York, USA Office
Located in NoHo, we have the top floor of a newly renovated loft. Our space is full of natural light and built-out with a hybrid work life in mind. We're just a few steps away from some of New York's greatest restaurants. Plus an easy walk from the 6, BDFM, or RW trains.
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