This role oversees treasury and commercial banking platform operations, ensures client onboarding and incident management, champions operational excellence, and collaborates on digital strategy execution.
Job Summary & ResponsibilitiesPreferred Qualifications
Responsibilities include but are not limited to:
- Own end to end platform operations across treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls.
- Lead large scale client conversions and onboarding, delivering a first time right experience with minimal disruption and consistent service outcomes.
- Serve as the executive escalation point for major incidents and outages, driving rapid resolution, root cause remediation, and continuous improvement.
- Partner closely with Product and Technology leaders to execute the digital roadmap, aligning operational capabilities with strategic growth priorities.
- Govern operational readiness for platform enhancements, ensuring scalability, resiliency, and client experience considerations are embedded by design.
- Champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk.
Required Skills:
- Proven ownership of mission‑critical platforms or products, with responsibility for uptime, performance, data quality, and operational controls.
- Experience leading end‑to‑end operational enablement, including production support, service management, and continuous improvement.
- Track record of stabilizing and scaling platforms during growth, modernization, or transformation phases.
- Hands‑on leadership of complex client conversions, migrations, or onboarding initiatives.
- Experience ensuring first‑time‑right delivery, data integrity, and minimal client disruption during transitions.
- Demonstrated ability to govern execution across multiple teams, vendors, or geographies.
- Experience serving as a senior escalation point for outages, data issues, or high‑impact operational incidents.
- Leadership of incident response, root‑cause analysis, and remediation, with accountability for preventing recurrence.
- Strong judgment in balancing client impact, regulatory expectations, and business priorities.
- Extensive experience partnering with Product, Technology, Architecture, and Engineering teams in a matrixed environment.
- Active role in executing or influencing a digital roadmap, platform modernization, or automation strategy.
- Ability to translate strategic objectives into operational readiness and scalable delivery.
Required Experience:
- Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Operations Management, or a related field. Minimum of 10 years of experience within treasury management, commercial banking, or enterprise financial services platforms.
Preferred Experience:
- Master of Business Administration or Master's in Finance, Business, or Technology Management. Experience supporting large commercial, corporate, or institutional client segments.
Top Skills
Automation
Commercial Banking
Digital Platforms
Treasury Management
Valley Bank Morristown, New Jersey, USA Office
70 Speedwell Ave, Morristown, New Jersey, United States, 07960
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