Director, Workplace Experience Programs Lead

About this role

Why This Role Is Exciting

At BlackRock, we believe the workplace is a strategic asset—one that enables connection, collaboration, and belonging. As the Workplace Experience Programs Lead, you will shape how employees experience work across our offices and services globally.

You’ll translate a clear experience vision into practical, scalable programs, partnering closely with Facilities Management, Front of House, Technology, Food Services, Events, and other service teams. Through targeted pilots, strong governance, and thoughtful change management, you’ll help transition improvements into business‑as‑usual operations—delivering a more cohesive, human‑centered workplace experience that feels simpler and more connected for employees every day.

What’s In It for You

• Strategic Influence: Shape and refine the vision, principles, and standards that shape employee experience across BlackRock workplaces.

• Leadership Opportunity: Lead and further develop a team of 2–3 people focused on experience programs.

• Cross‑Functional Impact: Partner with senior leaders across Enterprise Services, Technology, HR, Events, and Workplace Operations.

• Creativity & Innovation: Enhance existing programs, test new service concepts, and introduce thoughtful improvements that reduce friction, increase engagement and give us new insights into employee sentiment.

• Meaningful Work: Improve everyday moments—from arrival to collaboration to services—so employees can focus on delivering for clients.

• Career Growth: Lead visible, transformative work as Enterprise Services’ evolves its global workplace experience strategy.

About BlackRock

At BlackRock, our smartest investment is you. We help millions of people experience financial well‑being—serving clients from global institutions to families and individuals. Our promise is simple: deliver clarity, trusted advice, and solutions that secure a better financial future.

About Enterprise Services

Enterprise Services delivers the workplace solutions and infrastructure that enable a consistent, high‑quality employee experience globally. Our teams span real estate strategy, workplace operations and facilities management, corporate security, resilience, executive operations, and workplace experience and insights.

This role sits within Workplace Experience & Insights, shaping Enterprise Services’ approach to experience design, listening, and service excellence.

What You’ll Do

Set the Strategy & Evolve the Function

• Advance BlackRock’s employee experience vision, guiding principles, and service standards.

• Lead and further mature the Workplace Experience Programs function, evolving the operating model, governance, to support scale.

Design, Pilot & Scale Experience Enhancements

• Build on existing experience initiatives in partnership with Facilities Management, Front of House, Food Services, Events, and other service teams.

• Design targeted pilots and transition successful approaches into BAU operations with clear ownership and success measures.

Lead Key Experience Programs

• Own and continuously improve a portfolio of programs that enhance belonging, ease, and connection across key workplace touchpoints.

• Refine playbooks and repeatable processes to ensure quality and consistency across locations.

Elevate the Employee Voice

• Enhance and manage real‑time and thematic feedback channels to capture sentiment and identify friction points.

• Translate insights into clear priorities, recommendations, and action plans in partnership with service owners.

Drive Alignment, Change & Improvement

• Lead working groups across Technology, HR, Workplace Operations, Communications, and Events.

• Partner with Communications on messaging and change management.

• Define success metrics and identify opportunities to simplify and modernize the workplace experience.

What You Bring

• Experience: 7–10+ years in employee experience, workplace programs, culture change, hospitality leadership, or communications—ideally in a complex, global environment.

• Strategic Mindset: Ability to develop multi‑year strategies, frameworks, and clear direction.

• Leadership: Experience managing and developing teams and strengthening existing capabilities.

• Engagement Expertise: Track record of designing programs that enhance engagement and workplace experience.

• Insight‑Driven & Influential: Comfort using qualitative insights and sentiment data to inform decisions and align stakeholders.

• Strong Communicator: Clear, compelling written and verbal communication.

• Adaptability & Curiosity: Willingness to test, learn, and stay closely connected to employee needs.

For New York, NY Only the salary range for this position is USD$173,500.00 - USD$270,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Atlanta, GA Only the salary range for this position is USD$163,500.00 - USD$250,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

 

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.