We are seeking a detail-oriented Remote Dispatch & Logistics Coordinator to optimize technician scheduling, route planning, and job assignments. This role is critical to ensuring timely service delivery and maximizing field productivity.
Key Responsibilities
• Schedule and dispatch technicians based on urgency, skillset, and location
• Optimize routes to reduce travel time and fuel costs
• Monitor job progress and adjust schedules in real time
• Coordinate parts, materials, and equipment logistics
• Communicate with customers regarding appointment updates
• Track daily performance metrics and reporting
Qualifications
• 2–5 years dispatch or logistics experience
• Familiarity with scheduling and field service software
• Strong multitasking and prioritization skills
• Excellent communication and coordination abilities
• Experience in plumbing, HVAC, or service industries preferred
Key Competencies
• Real-time problem solving
• Time optimization
• Attention to detail
• Communication clarity
• Operational efficiency
Similar Jobs
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
