DTCC Settlements Supervisor/ Operations Support (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing! We are seeking a DTCC Settlements Supervisor/ Operations Support to join a stellar team.

Work Mode: We are made up of high performing teams that meet in person to learn and collaborate as needed.  This role is considered hybrid, which means you’ll be coming into the Newark or Edgewood office 2 days a week and given the flexibility to work remotely the rest of the time.

• Supervise daily DTCC settlement functions and related operational processes, including Buy-Ins, Prime Broker, and Vault activities
• Provide day-to-day oversight of team workflow, ensuring timely execution of settlement tasks, escalation management, and adherence to service level expectations
• Monitor team performance, workload distribution, and operational accuracy to ensure efficient and effective processing
• Serve as a primary escalation point for complex operational issues arising from system or human error, ensuring timely resolution and clear communication to internal and external stakeholders
• Oversee and support the onboarding of new clients to Broadridge product platforms, including:
  • Brokerage Processing Services (BPS) for equity trade settlement
  • Impact for fixed income trade settlement
• Facilitate the development and enhancement of Broadridge settlement tools, including:
  • Global Framework (GFW)
  • Broadridge Exception Event System (BEES)
  • Universal Dashboard
• Provide operational subject matter expertise for system improvements and perform or coordinate user acceptance testing (UAT)
• Lead internal and external training efforts on Broadridge products, including:
  • GFW
  • BPS
  • Impact
  • BuyIns System
  • Universal Dashboard
• Coach and support team members through training, knowledge-sharing, and ongoing process guidance
• Monitor unsettled trades with high mark-to-market (MTM) exposure and suspense account activity to help reduce client market exposure and operational risk
• Identify, recommend, and help implement Robotic Process Automation (RPA) opportunities and other process improvements within DTC Settlements
• Perform supervisory quality control reviews to ensure team adherence to Written Supervisory Procedures (WSP), internal controls, and operational standards
• Develop, maintain, and enhance Standard Operating Procedures (SOP) to support consistent execution, training, issue response, and operational continuity
• Partner with support functions such as HR, IT, and Finance on team-related, system-related, and project-related initiatives
• Support management reporting, issue tracking, and process governance efforts to improve transparency, accountability, and operational effectiveness

Qualifications:

• 3+ years of experience supporting settlement functions
• 1+ years of supervisory, team lead, or workflow oversight experience
• Experience overseeing client support processes, service issues, and operational escalations
• Financial industry back-office operations experience required; DTCC experience preferred
• Experience onboarding new clients preferred
• Experience training, mentoring, or coaching team members in an operational environment preferred
• Bachelor’s degree or equivalent experience
• Strong knowledge of settlement operations and post-trade processes
• Demonstrated leadership ability with experience overseeing daily operations, workflow, and service quality
• Strong supervisory skills, including coaching, accountability, escalation management, and team support
• Ability to make sound decisions in a fast-paced, deadline-driven environment
• Excellent client service skills with the ability to manage sensitive issues and maintain strong relationships
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to identify operational risk, process gaps, and improvement opportunities
• Experience supporting system enhancements, testing initiatives, and operational change management
• Ability to create and maintain process documentation, training materials, and control procedures
• Strong collaboration skills with the ability to work across operations, technology, HR, finance, and client-facing teams
• Commitment to operational excellence, risk mitigation, and continuous improvement

"Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education."

Salary Range: 95,000.00 – 105,000.00 USD annual

Bonus Eligible

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].