Respond to customer inquiries about orders, returns, shipping and payments. Resolve complaints, guide customers through order processes, and coordinate with logistics to track orders and manage inventory.
We are seeking an E-commerce Customer Service Representative to assist with customer inquiries related to online shopping, returns, and order processing. This role is fully remote.
Description:
- Respond to customer inquiries about orders, returns, and shipping.
- Resolve complaints or issues regarding online products or services.
- Guide customers through the order process and address payment issues.
- Work with the logistics team to track orders and manage inventory.
Qualifications:
- High school diploma or equivalent.
- 1+ years of e-commerce or retail customer service experience.
- Strong problem-solving and communication skills.
- Familiarity with online retail platforms and order systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Remote work flexibility.
Top Skills
Online Retail Platforms
Order Systems
Similar Jobs
Fintech • Mobile • Software • Financial Services
Process borrower documents to prepare complete loan files for initial underwriting. Verify documentation, order and track vendor items, communicate with borrowers and third parties, complete submission checklists, manage pipeline within SLAs, and document all communications.
Top Skills:
Google DocsGoogle SheetsMS OfficeWindows
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead end-to-end Order-to-Cash (O2C) projects to remove bottlenecks, improve invoicing and collections, and deliver scalable operational solutions. Benchmark performance, generate insights for leadership, act as O2C subject-matter expert, and balance strategic planning with tactical troubleshooting to maintain operational uptime.
Top Skills:
Salesforce,Stripe,Netsuite,Vertex,Collections Tooling
Healthtech • Logistics • Pharmaceutical
Manage complex, cross-functional IT programs, coordinate multiple related projects, control budgets and risks, mentor project managers, drive process improvements and governance, and communicate status to stakeholders and vendors.
Top Skills:
ClarityExcelMs OutlookMs PowerpointMs ProjectMs VisioMs WordOpen Workbench
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
