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About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
THG Nutrition & Wellness:
THG Nutrition is one of the world’s leading players in sports and nutrition retail. Our brands are breaking boundaries and growing at a relentless pace.
We’re home to the world’s largest online sports nutrition brand Myprotein, including its family of brands Myvegan, Myvitamins, MP Clothing and Myprotein PRO. All are loved and trusted by millions of fans worldwide.
We do everything from manufacturing, new product development, content creation, marketing and logistics in-house, THG Nutrition is perfectly positioned to consistently deliver rapid growth in a fast-moving, global industry, with growth in North America a core pillar of the strategy.
Role: Ecommerce Associate
Base Location: NYC
About the role:
The Ecommerce Associate will support the monitoring and optimization of performance to achieve sales and profit goals of the Myprotein D2C (direct-to-consumer) business, aligned with the wider omnichannel growth strategy and brand identity. Reporting to the General Manager, this role is responsible for tracking key metrics, implementing strategies, and driving overall site performance.
Why be an Ecommerce Associate?
Business Strategy:
- Work cross functionally across the business to drive continual improvements in AOV, conversion, and bounce rate on site to reduce barriers to buying online
- Optimizing the customer onsite journey from landing on the website to checkout, and all funnels in between
- Ensure all key trading moments are well planned and executed with a 360-market activation plan, clearly phased targets by day, site, channel and brand that have been collaboratively produced with buying and marketing functions
- Collaborate with cross functional teams to ensure product availability and visibility on site, drive site traffic, optimize customer journey, and align creative assets with brand guidelines
- Work with central teams to identify new projects to drive efficiencies and improvements across the territory
- Identify competitors and their activity, make reactive decisions based on the information
Reporting:
- Use our in-house data and technology platform to share valuable insights on customer behavior and trends to inform decisions across the wider team
- Regular reporting of KPI performance, special promotions, and actively drive improvements in any underperforming areas
- Ad hoc analysis projects to support business strategy
Measurable KPI’s:
- Primary
- Gross Sales vs Target
- Gross Profit vs Target
- Conversion vs Target
- AOV vs Target
- Bounce rate
- Secondary
- Traffic vs Target, vs LY
- Net Profit vs Target, vs LY
- Order Frequency
- New customer mix
What skills & experience do I need for this role?
- Degree in Business, Economics, Maths, or equivalents
- 1-2 years' experience (preferred but not essential)
- Ability to collaborate across functions with all team members
- Ability to prioritize and structure work in an organized fashion
- Strong financial and analytical ability
- Excellent communicator, problem-solver and critical thinker
- Systems- excel, google analytics, ecommerce platform system knowledge is a plus
- An interest in health, wellness, and fitness (preferred but not essential)
What's in it for me?
- Salary: $65,000 - $70,000 per annum dependent on experience
- Discounts across THG brands
- 401k (vested immediately)
- Other benefits (including comprehensive healthcare)
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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