Manages multiple eDiscovery projects from data receipt through production, coordinating internal teams, clients, vendors, and workflows. Serves as the primary client contact, provides consulting on data processing and review technologies, resolves requests, tracks deadlines, manages dependencies, and supports online review and production activities. Builds long-term client relationships, identifies additional service opportunities, and ensures consistently high-quality client service.
Overview
This position is the primary point of contact with all clients assigned to the Consilio Managed Services Team and ensures consistently superior client service standards at all times. This person oversees and coordinates multiple projects and strategizes best practices to accomplish client goals and meet client deadlines. The eDiscovery Managed Services Project Manager operates as a liaison between internal teams to manage client requests.
Responsibilities- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e-discovery consultant who plans and strategizes with clients on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool and production management
- Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed effectively
- Serve as liaison between company, clients, and 3rd party vendors to create and deliver the right solutions
- Receive and respond to client requests, gather information necessary for resolving client inquiries and act as link between client and internal teams, including Data Processing, Hosting, Forensics and Finance
- Anticipate client needs and proactively provide assistance to clients to ensure service and support expectations met
- Develop strong, long-term client relationships to drive repeat business and obtain client references
- Identify opportunities to for add-on services for clients
- 1-2 years of experience in the legal field in e-discovery, litigation support, paralegal, attorney or review project management required
- 1-2 years of experience with client services in a professional environment or account management in a technical environment
- Excellent verbal and written communication skills, professional demeanor and ability to multi-task in a fast-paced environment
- Strong critical thinking skills and the ability to efficiently gather and process information for problem solving and troubleshooting requests from clients
- Strong technological skills related to Consilio e-discovery platforms required
- Ability to organize and prioritize tasks in a fast-paced, high growth atmosphere without sacrificing quality of client service
- Ability to work successfully both in a team and as an individual contributor
- Bachelor’s degree required, JD a plus
- Platform-specific certifications a plus
Consilio’s True North Values
- Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
- Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
- Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
- Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
#LI-LC3
#LI-Remote
Consilio LLC New York, New York, USA Office
New York, United States
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Supports sales through technical demonstrations, proof-of-concept creation and management, cloud architecture discussions, solution evaluations, RFPs, and customer presentations. Builds relationships with customers, partners, executives, and internal teams while evangelizing Dynatrace observability products. Provides technical guidance throughout the sales cycle, troubleshoots issues, gathers product feedback, and supports multiple opportunities simultaneously.
Top Skills:
.NetAdvanced ObservabilityAnsibleApplication Performance ManagementAWSAzureCi/CdContainersCSSDevOpsDynatraceGoGoogle Cloud PlatformHTMLJavaJavaScriptKubernetesLinuxNode.jsOpenshiftPHPPuppetServerlessSite Reliability EngineeringTerraformWindows
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate Property and Casualty products, and convert prospects into policyholders. The role includes paid licensing and sales training, customer relationship building, persuasive communication, accurate documentation, and remote work using company-provided equipment. Employees must work four weekdays and one weekend day, maintain a dedicated home workspace, and meet specified internet requirements.
Top Skills:
PcWired High-Speed Internet
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Build and deploy production-grade AI and machine learning solutions for marketing and sales, including LLM agents, data-quality pipelines, semantic search, RAG, analytics, and integrations with Salesforce, Marketo, and Adobe platforms. Define evaluation and governance practices, monitor AI services, implement privacy controls, and collaborate with platform teams. Train and mentor technical and business stakeholders on responsible AI adoption while supporting DevOps, incident response, and operational runbooks.
Top Skills:
Adobe AnalyticsAdobe Experience CloudAgent FrameworksAlgoliaAWSAzureCi/CdDatabricksElasticsearchEmbeddingsEvent-Driven ArchitectureGitGitlab Ci/CdHybrid SearchJavaJavaScriptJenkinsKafkaLlm ApisMachine LearningMarketoOpensearchPrompt EngineeringPythonRagRest ApisSalesforceSemantic RetrievalSnowflakeSQLTypescriptVector Search
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
