Provide timely, professional email-based customer support: respond to inquiries, resolve product/service issues, document interactions, and coordinate with internal teams for resolutions.
We are looking for an Email Support Representative to assist customers via email. You will be responsible for addressing customer inquiries and providing timely solutions.
Description:
- Respond to customer emails professionally and efficiently.
- Resolve product or service issues by providing clear solutions.
- Track and document customer interactions.
- Collaborate with other teams for issue resolution.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer service experience.
- Excellent written communication skills.
- Ability to work independently in a remote environment.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Remote work flexibility.
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