Employee Benefits Account Manager (Hybrid)

About Sheridan, A Division of Patriot Growth Insurance Services: Sheridan Benefits is a dynamic, full-service independent insurance agency, established in 2005 and based in vibrant Buffalo, NY. We specialize in providing comprehensive Benefit consulting, integrated Payroll, HR, Compliance services, and cutting-edge technology solutions to a diverse clientele—from small family-owned businesses to large national corporations. Our dedicated team also assists individuals with health insurance and Medicare needs. At Sheridan Benefits, we prioritize customer satisfaction and retention, and our commitment to excellence is reflected in everything we do. As a proud partner agency of Patriot Growth Insurance Services, we offer exciting opportunities for professional growth and collaboration in the dynamic insurance industry.

Position Overview: The Associate Account Manager, Employee Benefits plays a key role in supporting a growing book of small group clients by delivering efficient, consistent service across renewals and day-to-day client needs. This role contributes to improving workflows and helping implement structure within a team that is actively evolving its processes. The position is ideal for someone early in their career—or transitioning into the industry—who is highly organized, adaptable, and eager to learn in a fast-paced environment.

Work Arrangement: This is a full-time hybrid position reporting to our office in Buffalo, NY.

Professional Responsibilities:

• Supports a high-volume book of small group clients, including renewals, eligibility updates, and routine service requests
• Coordinates and distributes renewal communications, including recommendations and required documentation
• Responds to client inquiries and service-related issues in a timely and professional manner
• Assists with remarketing efforts and carrier communication as needed
• Maintains accurate client records and documentation within internal systems
• Collaborates with team members to ensure consistent service delivery and support evolving workflows
• Contributes to the development and implementation of processes and procedures as operations modernize
• Builds foundational knowledge of employee benefits and insurance through hands-on training and team support

Qualifications and Requirements:

• Bachelor’s Degree
• 0–3 years of professional experience in a client service, administrative, HR, or related role
• Strong organizational skills with the ability to manage multiple priorities
• Effective written and verbal communication skills
• Comfortable working in a fast-paced environment with evolving processes
• Demonstrates adaptability, initiative, and a willingness to learn
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Prior experience with employee benefits, HR, or insurance is a plus, but not required
• Authorized to work in the U.S. without sponsorship
• Must be able to obtain Life and Health Insurance license within 60 days of hire (company-sponsored and supported)

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Pay Range: $60,000 - $62,000 per year depending on experience.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.