Scale AI's Employee Relations team partners across the business to resolve workplace issues fairly, consistently, and in a way that protects both our people and the company. As we scale headcount across the US and Mexico, we're looking for an Employee Relations Partner to independently own our North America caseload — from performance management through investigations and separations — working closely with Legal, HR Business Partners, and all Business Units.
This role calls for a genuine problem solver: someone who can walk into a messy, ambiguous case with no exact precedent and quickly build a sound, seamless path forward on their own.
You will:
- Independently manage a full caseload of ER cases across the US (and support Mexico as needed), including performance issues, investigations, and separations.
- Diagnose ambiguous, novel workplace issues and construct a clear path forward when there's no clean policy or precedent to lean on.
- Conduct thorough, timely, and legally-sound workplace investigations from intake to closure.
- Advise and coach managers through sensitive performance and conduct conversations.
- Partner directly with Legal to assess risk and align on documentation and resolution strategy.
- Maintain clear, defensible case documentation in our case management system (HR Acuity).
- Manage separations end-to-end, including coordination with Workplace and Legal.
- Support HRBPs with ER training, policy guidance, and escalation triage.
- Contribute to scaling ER infrastructure, including our Whistleblower Hotline and Competitors Escalation Program.
Ideally you'd have:
- 5+ years of employee relations experience, including direct ownership of workplace investigations.
- A track record of solving genuinely ambiguous, first-of-their-kind cases — not just executing an existing playbook.
- Strong working knowledge of US employment law.
- Supported Global teams.
- Experience using a formal ER case management system.
- Excellent written communication and documentation skills.
- Sound judgment handling highly confidential and sensitive information.
Nice to haves:
- Experience supporting ER matters outside the US (Mexico a plus).
- Experience at a high-growth tech or startup environment.
- Experience helping build or scale ER processes/infrastructure from an early stage.
- Experience supporting employees in EMEA region.
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
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