Similar Jobs at Grow Therapy
.png)
About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
As Grow’s first dedicated Employee Relations (ER) hire, you’ll build and lead the function from the ground up—including strategy, processes, policies, training, and tools—in close partnership with the Senior Director of Talent Activation, VP of People, and Co-founders.
We take a progressive, data-driven, results-oriented, and values-driven approach to ER—one that moves beyond traditional frameworks. We're looking for a leader who shares this mindset and is eager to build and scale an excellent ER practice that is both strategically proactive and thoughtfully reactive, preventing and resolving ER issues with efficiency and deep care for people and the business. Our vision for this department is to raise the bar for performance while protecting and stewarding our culture that is grounded in trust, empathy, and values-driven leadership. You’ll help shape a workplace where expectations are clear, feedback is actionable, and people are supported and empowered to grow.
ER Philosophy / Strategy
- Build and lead a function that balances foundational ER practices, Grow’s high bar for performance, and our deep passion for our mission and embedded values
- Define ER reporting and analytics strategy to drive thoughtful, values-aligned, and proactive feedback loops to Recruiting, People Business Partners, and managers / leaders across the company
- Act as a subject matter expert on employment law, compliance, and ER best practices, partnering with Grow’s in-house legal team and outside counsel whenever necessary
- Lead and continuously improve employee relations processes, documentation, and policies
Processes
- Lead and resolve complex and high-risk issues such as performance concerns, behavioral challenges, complaints, and policy violations
- Conduct sensitive investigations from start to resolution—including strategy, interviews, documentation, findings, and action
- Partner with People Business Partners, Legal, and People Ops on nuanced cases, providing coaching and recommendations
- Ensure proper documentation and compliance with legal and internal standards
- Serve as an escalation point and advisor for People Business Partners on performance and conflict resolution
Policy
- Review, create, and update People policies through the lens of performance management and investigations. Ensure consistent policy application
- Stay current on legal developments and compliance needs.
- Provide input and consultative support, based on workforce trends, on the Employee Handbook and processes for accommodations, leave, and assist with immigration in partnership with Legal and People Strategy & Operations
Tools and data
- Obsess over ER metrics and trends to identify systemic issues and get out in front of those issues by recommending fixes via coaching, trainings, or programs
- Glean regular insights and report out on ER activity, outcomes, and opportunities for process improvements to inform Recruiting, People Business Partner, and People Strategy & Operations functions
Training
- Design and deliver ER-related training programs and ongoing support and education for our managers (e.g., investigations, documentation, managing performance, accommodations)
- Reinforce a culture of accountability, psychological safety, and values-based leadership
You’ll Be a Good Fit If:
- You have 7+ years of progressive employee relations experience
- You have a track record of driving thoughtful, innovative strategies and ideas that make ER work ever more impactful for the business, people, and culture
- You have experience with many different kinds of workforces (e.g., tech, hourly, hybrid, remote) and multi-state operations, ideally including building and leading ER at scale in a fast-paced, high growth, and progressive environment
- You believe the strong core ER skills are the expectation, not the differentiator – sound judgment, discretion, investigation expertise, deep understanding of employment laws, and the ability to influence across all levels come naturally to you
- You drive differentiation through your unique ability to think creatively, differently, and progressively about ER and the role it plays in driving performance and culture
- You are a framework thinker and deeply data-driven, building systems that proactively look for leading indicators and that allow us to prevent and de-escalate situations well before they become ER issues
- You’re highly independent with the ability to scale yourself as Grow scales
- You can work in a hybrid model (3 days/week) from Grow HQ in NYC
The base compensation range for this position is $172,000 - $192,000 USD.
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Wellness Stipend
- In-office meals and snacks
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey is here.
By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact [email protected] you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact [email protected]. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.
Grow Therapy New York, New York, USA Office
Our New York office is located right in the heart of SoHo!
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
