End User Support Engineer

Company Overview

Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world’s largest charitable foundations dedicated to advancing justice, human rights, and democracy.

Distinct from other investment platforms, SFM thrives on agility, acting decisively when conviction is high and exercising patience when it’s not. With permanent capital, a select group of major clients, and an unconstrained mandate, we invest opportunistically with a long-term view in a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. Our teams operate with autonomy, while cross-team collaboration strengthens our conviction and empowers us to capitalize on market dislocations.

At SFM, we foster an ownership mindset, encouraging professionals to challenge the status quo, innovate, and take initiative. We prioritize development, enabling team members to push beyond their roles, voice bold ideas, and contribute to our long-term success. This culture of continuous growth and constructive debate fuels innovation and drives efficiencies.

Our impact is measured by both the returns we generate and the values we uphold, from environmental stewardship to social responsibility. Operating as a unified team across geographies and mandates, we remain committed to our mission, ensuring a meaningful, lasting impact.

Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.

Team Overview

The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff, New York City (2), Greenwich (1), and London (1) and report to the End User Support manager.

Job Overview

As part of the EUS team at SFM, you will be responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. You will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams in assisting to troubleshoot and ensure end user system and application reliability but also rolling out both desktop and other infrastructure projects. The role requires quick thinking and excellent troubleshooting skills to be coupled with the ability to provide a consistently high level of customer service, against a well-established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.

Location: NYC – 5 days a week in the office. 

Major Responsibilities

• Ensure that customer inquiries are handled promptly and effectively and that customer issues are resolved in a timely and satisfactory manner.
• Troubleshooting all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.
• Deploy, update, and maintain all desktop applications.
• Project work focusing on desktop-related hardware and software implementations and improvements.
• Maintain and support telephony, conference room setups, and printers.
• Inventory and record keeping of all applications and desktop hardware.
• Script / automation development for repeatable processes.
• Maintain adherence to our existing change control and documentation process.

What We Value  

• 5+ years in a Microsoft-based end user support role.
• Experience in Microsoft technologies such as Azure, Microsoft365, Azure AD/AD, Windows 10/11, DHCP, DNS, Intune.
• Excellent written and oral communication skills along with collaborative team skills are required.
• Experience in automation and scripting, PowerShell preferred.
• Firm understanding of the relationship between the infrastructure and how it relates to desktop and end user environments.
• M365 online collaboration suite of tools (including OneDrive, SharePoint, and Teams) experience preferred.
• Prior experience in Finance or trading environment preferred.

We anticipate the base salary of this role to be between $100,000-120,000. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus. 

In all respects, candidates need to reflect the following SFM core values:

Smart risk-taking   //   Owner’s Mindset   //   Teamwork   //   Humility   //   Integrity