Engagement Coordinator, Broadway House Women's Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

The Broadway House Women’s Shelter in Bushwick serves 200 women, approximately 100 of whom are mentally ill and chemically addicted

Position: Engagement Coordinator

Reports To: Assistant Program Director

Location: 1245 Broadway, Brooklyn, NY 11221

What the Engagement Coordinator Does:

• Ensure the smooth day-to-day running and supervision of social services staff and services in accordance with program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Provide direct interventions with the clients that are culturally appropriate and take into account the client’s communication styles, values and life experiences.
• Provide non-direct interventions that support the shelter team and increase communication between functions.
• Conduct and document one-on-one supervision with one or more of the following staff; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and the Employment Specialist in order to engage clients with the skills to obtain employment or enroll in vocational training programs with the ultimate goal to secure housing.
• Reinforce, support and integrate trauma informed care, de-escalation techniques and motivational interviewing interventions.
• Track and analyze incidents and assist in incident debriefings including; providing crisis management assistance, interventions, and follow up with clients who have patterns of maladaptive behaviors, and education for staff on how to manage incidents from a trauma informed perspective.
• Develop workshop curriculum for one or more of the following; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and Employment Specialist programming components.
• Develop community based resources and supports towards agency housing and engagement efforts.

Minimum Education/Experience Required:

• Bachelor's degree (e. g., B.A., B.S.W.) and two years of applicable experience; Master’s Degree preferred. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

Other Requirements:

• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Obtain Train the Trainer CPI certification in Non-Violent Crisis Intervention within 90 days of hire
• Obtain NYS Peer Specialist Certification within 90 days of hire
• Bi-lingual preferred.

Compensation:$57,000-$60,000 annually

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)

Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.