Engagement Coordinator - Located in Detroit

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

Job Responsibilities

The Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach. 

• Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes.

• Manage event communications, tracking, and preparation of marketing or educational materials

• Serve as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and education, while independently resolving issues and representing Crossover Health as the primary client-facing resource.

• Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation.

• Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned 

• Assist in internal documentation, stakeholder communications, and basic reporting from events

• Performs other duties as assigned

Required Qualifications

• 1 + years of professional experience in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interaction

• Demonstrates strong interpersonal skills and the ability to engage confidently with clients, members, and cross-functional partners

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environment

• Proficiency in Google Workspace and working knowledge of collaboration/design tools (e.g., Canva) and task/project management platforms

• Ability to work independently and manage shifting priorities in a fast-paced environment

• Willingness to learn health and insurance concepts 

• Strong written and verbal communication skills

Preferred Qualifications

• Prior experience supporting onsite events, outreach campaigns, or marketing activations where logistics, client interaction, and follow-through were key to success

• Comfort with client-facing responsibilities, such as presenting information, answering questions, or supporting adoption of services

• Experience working in a high-travel or event-heavy role is a plus

• Exposure to healthcare, wellness, or benefits-related fields

Physical Job Requirements

• Ability to travel independently up to 75% of the time

• Physically able to lift up to 50 lbs

• Requires standing, walking and sitting for extended periods of time

• Requires corrected vision, hearing and speech within normal ranges

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.