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Engagement Manager (CPG)
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal
Location: New York / Chicago - Preference for New York or Chicago. Because the role would service multiple clients in potentially different geographies, significant travel may be required (30% to 50%).
Note: This position is not eligible for Immigration Sponsorship at this time.
Domain: Consumer Packaged Goods (CPG) / Alcoholic Beverages
Overview:
We are seeking an individual who embodies the proactive and energetic traits necessary to excel in a dual role of Account Management and Pre-Sales Consulting / Principal Business Analyst. This position requires a strategic thinker with robust cross-functional engagement skills, an aptitude for storytelling, and a knack for problem framing; being able to translate ambiguous scenarios into actionable initiatives that propel client growth and productivity. The ideal fit for the role would be someone who:
Has a track record of hitting revenue targets for an existing account
Has been responsible for the successful delivery projects for that account
Knows consulting frameworks and models to decompose complex client situations
Has the ability to translate business needs into structured requirements / solution design
Has the knack of pulling data from backend / reports and perform adhoc analysis
Location & Travel: Preference for New York or Chicago. Because the role would service multiple clients in potentially different geographies, significant travel may be required (30% to 50%).
Responsibilities:
The successful candidate will thrive in dynamic environments where they have the ability to independently shape the trajectory of an account.
Process & Outcomes
Assume transition of account from New Logo team.
Outline goals and roadmap for account.
Achieve approximately 20% year-over-year revenue growth for account.
Collaborate with Delivery, Capability, and Product teams to develop and realize client roadmap and Fractal goals, with particular focus on enabling Delivery teams.
Bridge and translate complex client business needs into detailed analyses and functional or technical specifications.
Lead ‘client interventions’ to generate impact (outside of revenue growth).
Prevent escalations (e.g. quality, consistency, and integrity); performing as an escalation point should they occur.
Transition the account to a more formal Account Manager and Delivery structure once account size achieves a certain scale.
People
External Stakeholder Management:
Be seen by client leadership as the main partner for business transformation.
Secure awareness and engagement at the highest organizational levels possible, while maintaining relationships with peers and juniors.
Identify, organize, and facilitate collaborative client workshops, user interviews, and solution walkthroughs to scope open-ended or layered problem statements
Work with Nearshore / offshore team with dissecting client requirements & support on Solution design
Internal Team Management
Manage direct reports as necessary to achieve goals; including contingency resources
Influence extended cross-functional teams to help generate the outcomes intended.
Able to perform data pulls from backend, reports and perform adhoc analysis
Support on QA including review of test cases and signing off on QA results
Qualifications:
About 10 to 12 year of progressive responsibility within consulting organizations not wholly dissimilar from Fractal.
Extensive knowledge of CPG industry – sufficient for operating independently in numerous situations.
Ability to articulate client value from analytics, AI, or GenAI (advanced certifications in AI technologies a plus).
Strong background in data analysis and AI/ML; including exposure to data engineering / modeling and Design Thinking.
Ability to effectively run a large scale and distributed programs using PMBOK techniques (PMI, Prince, Agile, Scrum, Lean, etc. certification a plus).
Some exposure to working within an offshore Delivery model and global client delivery.
Some deep level of expertise in a functional area (e.g. dComm, Supply Chain, PowerBI, Python) to form a ‘T-shape’ of skills.
Traits and Skills Needed:
Empathy: Operate in the ‘voice of the client’ to define and advocate client-centric solutions; considerate of the client goals, organization, and dynamics.
Storytelling & Presentation: Own narrative creation and artifact development / validation for a variety of client engagement types – approach notes, proposals, QBRs, etc.
Pattern Finding & Rapid Prototyping: Build reusable assets, templates, and frameworks to support the sales-to-delivery journey.
Bias for Action: Self-motivation and ownership with high adaptability to handle multiple contexts and continually reprioritize.
Curiosity: Interest in analytics, technology, and industry trends; striving to become an ‘insider’ for client contexts.
‘Abundance’ Mindset: Finding the art of the possible and actively confronting constraints to that (i.e. not just becoming another manager).
Rapid Onboarding & Synthesis:
Conduct primary and secondary research on client, industry, trends, etc.
Develop assertions and hypotheses to test with client and align the Delivery and Capability teams to quickly iterate on those.
Pay:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Up to $190,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits:
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Fractal New York, New York, USA Office
One World Trade Center, New York, NY, United States
Fractal New York, New York, USA Office
Suite 76J, One World Trade Center, , New York, New York, United States
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