Developer Support Engineer at DigitalOcean
Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.We want people who are passionate about solving technical problems and enabling customers along with extensive experience working with Linux and open-source environments. Someone who has a strong desire to support our customers with an emphasis on fixing it once for all.
We are looking for a Developer Support Engineer to join our Developer Support Core team. Reporting to the Manager of Support, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocating for their needs.
As a Developer Support Engineer focused on providing exceptional support for our Core (Compute, Storage, and Network) offering, and through engagement and collaboration with our Core, Product, and Engineering teams, you’ll have the opportunity to connect with and directly impact each customers' experience and journey on our platform.What You’ll Be Doing:
- Responding to a high volume of technical tickets generated by our customers in a timely manner
- Troubleshooting common Linux issues (CentOS, Fedora, Ubuntu, Debian), application stacks (LAMP, LEMP) and applications (WordPress, Ghost)
- Providing exceptional support for a growing number of products (Droplets, Load Balancers, Block Storage, Spaces)
- Working both collaboratively and independently with our support, product, and engineering teams
- Identifying, communicating, and documenting process and policy improvements
- Excellent written and verbal communication skills
- Successful track record in providing exceptional support to tech-savvy customers
- Unrivaled passion for customer advocacy and technology
- Strongly identify with our products, brand, and team culture
- Strong analytical and pattern recognition skills
- Bonus: Programming/Scripting languages (Bash, PHP, Go, Python, NodeJS)
- Bonus: Configuration Management (Ansible, Salt, Chef, Puppet)
- Bonus: Virtualization (KVM, Xen)
- Bonus: Knowledge of, and contribution to Open Source projects
- We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
- We care about your physical, financial and mental well-being. We offer a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
- We support our remote employee experience. While we have great office spaces in NYC, Cambridge, Palo Alto and Bangalore, we’re very distributed—we use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year.
- We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Department: Customer Support
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