Experienced Site Reliability Engineer
Join our Engineering Services team
Our engineering services team works closely with business customers in tech, defense, and finance on quick-response feature development, bug fixes, and integration of the tools they depend on for endpoint detection and response, event log aggregation, secure software updates, and security testing.
We leverage the best of open-source software for our work, and regularly contribute enhancements to these projects as a result. In this way, we plan to bring these projects to parity with the leading proprietary alternatives.
Role Description
You will lead the launch of a new security-as-a-service business area within the Engineering Services team at Trail of Bits. Building upon an existing codebase written in Go-lang, you will help us launch and maintain a service that provides a hosted security dashboard for customers' enterprise fleets.
We are hiring experienced Site Reliability Engineers with professional backgrounds in developing cloud software and back-end web services, with a focus on operational support, scaling, and the ability to identify performance improvements.
You will use modern practices such as regular code reviews, test-driven development, and milestone-tracked issue tasking. You will work in a small (2-4 people) team of engineers on 4-8 week development cycles, reporting to the Engineering Services Lead. With the exception of maintaining core hours of availability and attending meetings, you can define a results-focused work schedule that works best for you.
Responsibilities
- Provide operational support role for a hosted security service
- Improve backend performance and scalability with load-balancing and code optimizations
- Ensure uptime of hosted services
- Design and monitor automated alert systems
- Independently find and resolve issues in both code and services
- Respond to and investigate issues reported by customers. Interpret customer requirements and strive for accurate engineering estimates.
- Cloud-service system administration (AWS, Azure or other)
- Work with your preferred tools to develop, fix, and extend open-source software
- Learn about the technology stacks being used to secure systems at scale
- Communicate and present your accomplishments in small group meetings
- Write helpful and complete documentation for technical end-users
- Work with the open-source developer community to guide and support the adoption of our contributions
- Code review the work of your peers to assure quality, security, and performance
- Write about and present your accomplishments to the community
Requirements
- Go language development experience
- At least 2 years professional experience in the operation or maintenance of a SaaS (software-as-a-service)
- Familiar with one or more of the following, or similar technologies: Ansible, NixOPs, Salt, Chef, Terraform
- Experienced with unit and integration testing practices
- Experienced with using and designing services for Cloud-service infrastructure
- Familiar with Continuous Integration / Continuous Deployment (CI / CD) pipelines and their use in services
- Experience leading a similar project is a plus
- Attracted to learning new technologies and codebases
- Quick to collaborate and participate in discussions
- Share our interest in secure software development
- Comfortable setting your own goals and taking charge of your projects
- Familiar with the Git (and Github) workflow for development
- Able to design and implement practical and sustainable solutions that balance usability, maintainability, and performance
- Adept at writing for and interacting with customers. We highly encourage all engineers to get regular face-time with customers, to write company blog posts about their accomplishments, and to deliver presentations to the technical community.
Benefits
- Our workforce is 50% remote. Many employees choose to work from home. As long as you keep delivering good work, we keep our hands off your personal style and let you manage your work day as you work best.
- Liberal expense policy for acquiring the equipment and software that help you do your job. If we need hardware, we buy it. Everyone has rack space and corporate cards.
- We can tell you exactly what projects you'll work on and the people you'll work with. If it's not what you want, no need to initiate a lateral transfer, we can shift your work without an issue.
- Every year, we pay for the best in conference training, technical training, and managerial classes for our team. Everyone is encouraged to identify additional opportunities for personal professional growth.
- We routinely highlight the work our employees are specifically paid to do via our blog, product offerings, and conference talks. We talk about more than just side projects.
- We're at the forefront of a number of markets and have the internal expertise and the ambition to capitalize on those opportunities. See your work in use and valued by many others.
Benefits for Eligible US Employees
- Multiple generous health, vision, and dental insurance plans including no-monthly-premium options supporting individuals and families through JustWorks
- Ancillary benefits including life and disability insurance, pre-tax commuter benefits, free Citi Bike membership, access to a HealthAdvocate, a healthcare Flexible Spending Account (FSA), and a free One Medical membership
- 3-4 months paid leave for new mothers and fathers
- 401k with 5% company matching through Betterment
- Moving expenses: $5k one-time
- Charitable donation matching up to $1,000
- Bonuses for recruiting, public speaking, tool releases, blog posts, academic posters, proposals, and whitepapers, and end-of-year bonuses based on company, team, and personal performance
- 14 company holidays and four weeks of Paid Time Off (PTO)
Benefits for Eligible Canadian Employees
- Premium health, vision, and dental insurance plans
- Life/AD&D Insurance options, as well as short- and long-term disability insurance plans
- RRSP plan with 5% company matching
- Charitable donation matching up to USD$1000
- Bonuses for recruiting, public speaking, tool releases, blog posts, academic posters, proposals, and whitepapers, and end-of-year bonuses based on company, team, and personal performance
- 14 company holidays including provincial statutory holidays and select US holidays
- 2 weeks of Paid Time Off (PTO) and 2 weeks of sick time per year