ISV Partner Manager at Braze (Greater NYC Area, NY)

| Greater NYC Area
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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.


As the Braze ISV Manager ( Independent Software Vendor Manager ), this role will play a key role in growing our ISV Partner Program, a core component of Braze Alloys (Technology Partner Program). The position will ensure our partners increase value from their Braze relationship and ultimately help them provide an effective and seamless integration experience with customers.  

As an ISV Manager, you will strategically scale our ISV partner ecosystem across new categories and industries, whilst helping generate market differentiation. You will be responsible for the day-to-day ISV program management  in partnership with key internal stakeholders focusing on product evolution, go-to-market activations, and partner enablement. Braze works in concert with many partners to form a best-in-class technical marketing ecosystem for our customers, and you will be tasked with leveraging that ecosystem to design and achieve shared goals just as seamlessly. Additionally, you will work cross functionally with teams at Braze & Partners to ensure that our Sales, Success, Support, Marketing and Product teams are working in tight alignment. 

Key Responsibilities:

  • Help steward ISV Partner growth at Braze, applying connected end-to-end process orientation to the acquisition, onboarding, activation and growth stages of ISV Partners 
  • Establish and deepen key relationships at ISV partners across sales, customer success and product as well as senior leadership
  • Take an active role in managing and participating in activities that align and connect the internal Braze team to the relevant partner resources and teams
  • Define and drive a feedback loop with partners, using partner feedback to improve our product, content, and overall ISV program experiences
  • ISV Partner Confluence, Portal/PRM, and ISV Marketplace management and optimization
  • Evolving current partner documentation and resources, and supporting in the creation of new documentation and resources 
  • Own and manage ISV partner profiles, usage tracking, opernational upkeep in (SFDC), Looker, and Crossbeam. Utilizing these tools to report on the business in an effective and timely manner
  • Actively evaluate and identify areas of improvement with a data driven approach
  • Collaborating cross-functionally with other Braze departments and divisions, including Solution and Cloud Partnerships, Product, Solution Architects, Marketing, Partner Education, Customer Success, Sales, and Revenue Operations, etc.
  • Robust knowledge and experience with leveraging ecosystem strategies, determining new markets and verticals to target, engaging with select partners for enablement and joint gtm activities with our internal team and external partners
  • Motivated, with a track record of success in recruiting and developing ISV Partners. 
  • Previous experience working with Commercial Partner Managers to educate and promote joint solutions with ISV partners documenting wins and value throughout the process
  • Highly skilled at developing collaborative relationships
  •  4+ years working with SaaS/Integrators/Developers in SaaS/Marketing and building ecosystem partner programs
  • Track record building SaaS partnerships
  • Deep business and technical understanding of marketing technology ecosystem 
  • Complete understanding of the ISV development business and relationship life cycle
  • Experience using and managing accounts and opportunities in SFDC, Looker and Crossbeam experience is a plus
  • Excellent written and verbal communication skills
  • Experience with executive level engagements and communication


  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen


Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!


Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.


Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.


Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

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