Salesforce Administrator
About Common
Common is the nation’s leading community-driven property manager, improving city living across 6 cities and for over 600 members. Using our signature approach to perfecting the modern rental experience, Common designs and operates coliving and traditional apartments in New York City, Chicago, San Francisco, Seattle, Los Angeles and Washington, D.C.
Common’s hands-on, end-to-end property management and technology offering allows us to deliver unparalleled services that address the actual needs of today’s renter while providing significantly above-market returns for our real estate partners. This makes us the preferred choice for city-dwelling adults looking for a stress-free and all-inclusive living environment.
It’s an exciting time to be part of Common’s team. We challenge ourselves every day not just to think about ways to make city living better, but to activate on those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, client service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensure our work is done and done well.
Common was founded by General Assembly co-founder Brad Hargreaves and has raised over $65MM in venture funding.
About the Role
Common is growing rapidly in 2019 as we expand into new markets and continue to open homes across the country. We are looking for ambitious, self-motivated business people to be the next generation of employees turning housing into a consumer-focused industry. As Common’s Salesforce Administrator, you will be supervising our organization's Salesforce instance and working with our senior operations team to optimize our use of the Salesforce Platform.
Responsibilities
- Work closely with Common’s senior operations team to identify the best ways to use Salesforce and the best solutions to complex business problems
- Supervise and support our team of Salesforce users across all markets and help drive training and adoption of new features
- Proactively seek out, identify and implement needed system changes
- Project manage all changes rolled out to Salesforce ensuring that all users understand changes prior to rollout
- Create and maintain fields, views, reports, dashboards, campaigns, triggers, validations and other salesforce.com objects and functions, including creating custom objects when necessary
- Monitor and improve data quality
- Manage third party integrations being used in Salesforce
Requirements
- Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
- Meticulous and vigilant, with a high level of attention to detail
- Problem solver; you don’t accept the status quo and are always looking for creative solutions
- Knowledge of Apex and other relevant technical languages
- Previous experience with Pardot
- Comfortable expressing complex ideas in easy-to-understand ways
- Experience working with Salesforce, and detailed understanding of how to use Salesforce to solve problems
- Salesforce Admin Certification required (ADM 201), Advanced Admin (ADM 301) or Developer (DEV 401) preferred
- Experience working alongside a team of developers and working in a rapidly changing development environment
- Salesforce administration experience
- Salesforce.com certifications are highly preferred (Advanced Administrator, Sales cloud consultant, Service cloud)
- Prior experience with Zendesk and Netsuite a plus
What We Offer
Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as paid vacation and sick time, medical, dental and vision insurance, Company paid life insurance, Company paid STD/LTD Insurance, FSA + HSA options, commuter transit benefits, generous paid parental leave (up to 16 weeks!) and a 401K. Additional benefits such as Company equity, paid holidays, weekly team lunches + weekly happy hours, a fully stocked kitchen, flexible working hours, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees needs are being met.
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, military or veteran status or any other basis protected under applicable federal or state law.