Company Description

Hyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building and powering processes. The Hyperscience Platform is the world's first Software-Defined, Input-to-Outcome Automation platform used by top public companies and government organizations around the world to build and run mission-critical processes with ease and speed.

Hyperscience helps enterprises quickly build and roll out new business processes with built-in automations, reduce manual errors, increase high- and low-skilled employee productivity, and eliminate the need for costly transformation. Hyperscience’s Intelligent Document Processing solution has been implemented at some of the world's leading financial services, insurance, healthcare and government organizations, including TD Ameritrade, QBE Insurance Group Limited and Voya Financial, helping them lower costs, reduce error rates by 67% and increase employee capacity by 10x.

Since its founding in 2014, Hyperscience has grown to more than 150 employees with offices in New York City, Sofia, Bulgaria, and London, UK, and has consistently been recognized as one of the best places to work, with a collaborative and innovative culture and best-in-class benefits.

As the Senior Director for Cloud and Delivery Services, you will lead several capabilities that are critical to Hyperscience’s success, including our Cloud infrastructure and operations, Devops, SRE, and QA.

Hyperscience serves our customers on-premise (including client-managed private clouds) and is currently building out our Cloud offering. You will lead the team defining technology stack, architecture, standards and practices for the Cloud infrastructure. You will also oversee operations, including alerting, monitoring, incident management, and definition and adherence to effective SLAs. You will partner with our application engineering and Product teams to ensure alignment with the Product roadmap and technical roadmap. For our on-premise customers, you will oversee the SRE team to define standards, practices, and processes for on-premise incident management and escalation, including Tier 2 and Tier 3 support, as well as an SRE roadmap for tooling and automation to make on-premise operations and serviceability simple for our customer. For engineering, you will ensure that our Devops capabilities are able to support both Cloud and on-premise delivery, as well as an effective CICD capability and other tooling for our engineers.

Our QA capabilities center around automation, with one team building automation frameworks and the second team working closely with product engineering teams to define test cases and implement automated testing. You will oversee defining and implementing effective standards, practices, processes, automation roadmap, and measurement, improving our overall product quality and ability to deliver software reliably.

This is an exciting time for Hyperscience’s product and business. You will have the opportunity to influence and deliver on a bold vision for transforming the way organizations model and execute their business processes, and there will be many opportunities for growth along the way.

Responsibilities

• Drive strategy across Cloud, Devops, SRE, and QA, with a strong focus on standards, practices, processes, automation, and measurement
• Mentor and grow existing management team
• Lead improvements across all capabilities of the Cloud and Delivery Services area
• Lead growth of the Cloud and Delivery Services area, including improvements to our hiring practices, onboarding, mentorship and career development practices
• Drive organizational improvements both within your area and across all of Product Engineering
• Define and manage Cloud budget and other costs
• Oversee and manage vendors, vendor contracts and appropriate SLAs

Qualifications

• 2+ years at the Engineering Director level or higher
• 6+ years overall management experience
• Experienced as a manager of managers, including ability to mentor managers both technically and non-technically
• Deep experience defining and implementing standards, practices, and processes, including driving adoption and change management
• 3+ years of experience with AWS infrastructure, including strong architecture, infrastructure automation, and operational experience
• Strategic Cloud/SaaS perspective, including market understanding and using Cloud as a competitive advantage
• Experienced in operations, including automation, monitoring, alerting, and incident management
• Strong experience with CICD tech stack, standards, practices, and processes, including tooling and automation strategy and implementation to improve developer effectiveness
• Experience with both SaaS products and on-premise delivery
• Software engineering experience in a Product Engineering environment
• Experience building highly collaborative teams with strong bottom-up ownership
• Ability to work with all business areas in the company
• Excellent verbal and written communication skills.

NICE TO HAVES

• Experience with GCP and Azure
• Experience with GovCloud
• Experience with multi-cloud strategies and technologies

LOCATION

• Ideally this position is in New York City or Toronto, but working remotely is an option

Benefits

- Top notch healthcare for you and your family

- 30 days of paid leave annually to help nurture work-life symbiosis

- A 100% 401(k) match for up to 6% of your annual salary

- Stock Options

- Wellness stipend

- Pre-tax transportation and commuter benefits6-month parental leave (or double salary to pay for your partner's unpaid leave)

- Free travel for any person accompanying a breastfeeding mother and her baby on a business trip

- A dependent care stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total

- Daily catered lunch, snacks, and drinks

- Budget to attend conferences, train, and further your education

- $1,000 one-time-use WFH stipend and $75 monthly WFH stipend

- Relocation assistance

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

For Sofia/UK roles: All job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.