Bluecore is an AI-driven retail marketing platform that brings together website, customer and live product insights to match customers with the products they love. As part of the Business Operations team, you will be supporting a hyper growth Go To Market organization through challenging and dynamic work. You will have ownership over the architecture and general orderliness of Salesforce - looking for someone to both develop and administrate.

Bluecore’s email marketing solution solves the missing piece of the performance puzzle: The ability to respond to customer behaviors with triggered and individualized communication. Hundreds of brands and retailers, including Teleflora, Vineyard Vines, Staples and Best Buy Canada, use Bluecore to drive increased revenue with less effort by connecting customers to the products they’ll love. Backed by FirstMark Capital and Georgian Partners, Bluecore is one of the country’s fastest growing SaaS startups.

Responsibilities

• Manage Bluecore’s Salesforce roadmap to support rapid growth of our team and customer base
• Identify core operational issues and propose new work streams, application solutions, and process improvements for core business units
• Own CRM data stewardship, focus on database scalability, and short-term and long-term database optimizations and common standards
• Review signed contracts and process the data into finance-ready format for operating metrics
• Map hierarchies and territories in response to personnel changes; reassign accounts, contacts, and opportunities in response to personnel changes; grant/remove and maintain user licenses
• Integrate various systems and tools using out-of-the-box services including Salesforce CPQ
• Ensure data integrity by merging duplicate leads, contacts, and accounts; performing mass uploads and updates of data as required; removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow
• Brainstorm and advocate for repeatable, scalable solutions to complex business problems
• Collaborate with team to design improvements to UI, reporting and business processes
• Design reliable automation using tools like workflow, process builder and flows
• Perform unit and UAT testing before releasing changes to production.
• Manage change throughout the organization with collaboration, training and documentation

Requirements

• BA/BS Degree plus Salesforce Administrator Certification
• Extensive knowledge of Salesforce’s automation capabilities and best practices, including workflow, visual workflow, process builder, and order of operations
• Exceptional critical thinking, problem-solving and analytical skills
• An obsession with data quality, accuracy and standardization
• Experience working at a SaaS startup or another fast-paced environment preferred
• Knowledge of SaaS terms and metrics (e.g. MRR, ACV), a plus
• Experience with Marketo and CPQ technology, a plus
• Experience working on a sales/revenue operations team, a plus

Benefits

• Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology start-ups
• Comprehensive medical, dental, and vision insurance
• 401(k) plan
• Monthly fitness stipend for a gym membership or fitness classes
• Monthly public transportation
• Generous Parental Leave & flexible vacation policy

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.