Senior Site Reliability Engineer

| Greater NYC Area

Senior Software Engineer - Site Reliability Engineering

Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience.

Each month, tens of billions of messages associated with over 2 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, and Singapore. We’ve been recognized by Forbes Cloud 100 at #85, ranked #225 on Inc.'s 500 Fastest-Growing Private Companies, and listed as #21 in the Deloitte Technology Fast 500 List, and recognized by The New York Times as ‘The Next Wave of ‘Unicorn’ Start-Ups’. Learn more at Braze.com.

WHAT YOU'LL DO

Braze is at an inflection point in our maturity, where a key focus of our engineering work is on Scalability, Observability, and Reusability. The mission of the SRE team is to increase confidence in changes to the Braze production environment with a focus on performance and uptime for each service at Braze.

The Site Reliability Engineering (SRE) team at Braze is the team that provides the guidance, expertise, mentorship, and education to the entire Engineering organization on how to build, test, monitor and deploy massively scalable applications. The SRE team is the center of excellence for modern engineering operational best practices such as incident management, postmortems, technical debt management, and the culture champions for the development of clean, reusable, and scalable code. SREs are aligned with product engineering teams, know how the services their teams are responsible for function, and can work directly in the codebase.

The primary responsibilities of a Senior SRE are to:

  • Lead and mentor junior engineers in SRE best practices, software engineering, and agile project leadership. 
  • Solve live performance and reliability issues and prevent their recurrence.
  • Write and review code, educating engineers and building a culture of reliability.
  • Practice sustainable incident response and blameless postmortems. 
  • Define and enable standards for monitoring, reliability, and performance.
  • Bridge the gap between our infrastructure and platform engineering teams.
  • Support and improve services by planning for scale and reliability.

WHO YOU ARE

  • Experience leading projects end to end and mentoring junior engineers. 
  • Experience working in a SRE or DevOps Culture, with great communication and organizational skills and a proven ability to partner with other engineering teams.
  • Experience implementing and overseeing observability:
    • We use Jira, Git, Jenkins, ELK, Papertrails, Datadog, and Wavefront.
    • However… It’s the mindset that matters, not the specific tools.
  • Experience in developing, debugging, and optimizing code, at enterprise scale:
    • We are a Ruby/Java/Golang shop but are language-agnostic!
    • We use Redis/Sidekiq for queueing, and Mongo/Postgres for data storage.
    • We use Git/Jenkins/Buildkite to build and deploy. 
  • Conviction and curiosity empowering a knack for troubleshooting hard problems
  • Interest in designing, optimizing and troubleshooting large-scale services

WHAT WE OFFER

We have a Tech Startup vibe, so there are lots of opportunities to add value quickly, but with the maturity of a public company. We have an inclusive, supportive, and diverse culture. You’ll have complete support from your teammates across all departments and a real “get it done” attitude for our customers. As we get ready to be a public company, we have an organization-wide goal to improve reliability, so SRE is truly valued by the business, with a direct connection to business outcomes and sales goals. 

  • You’ll get to work on exciting and modern technology, at a truly market-leading scale. We send billions of messages a day, using industry-leading and cloud-native technologies.
  • Excellent benefits 
    • Excellent medical and life insurance coverage for you and your dependents.
    • 401k match, tuition reimbursement, and speaking grants. 
    • Free snacks/beverages, and daily catered lunches.
  • Flexible time off, including unlimited vacation and remote work, to balance life and work. 
  • A collaborative, transparent, fun-loving office culture that’s a ‘best place to work’. 

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

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Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Continuing Education stipend
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