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Senior Software Engineer - Backend

| Greater NYC Area
Aircall is on a mission to redefine the business phone.
We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.
But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.
So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.
At Aircall, we are looking for engaged and passionate Software Engineers to join our growing Engineering Team at NYC. Our technical challenge is to leverage a fully decoupled architecture and ultimately microservices at scale with a reliable, event-driven infrastructure behind the scenes. 
- Volume: Store, aggregate and compute 1M+ events / day today, 100M+ by next year
- Live: Analyze and take live decisions based on 1M+ events / day
- Modularity: Make our stack scale and increase squads' productivity by featuring microservices based on event-driven architecture
- Uptime: Keep a 99.99% uptime while dealing with an exponential activity growth
As a Backend Engineer, you will design, develop, deploy, operate business critical features that add customer value on top of Voice. Quality, excellence and agility drive our delivery processes and you will help us level these up. Our codebase is mainly built with Ruby, Sinatra, MySQL, Redis, and fully hosted on AWS.
About the team:
The Engineering team is composed of 40 international Software Engineers, between Paris & NYC. We are organized in Squads, working on Product features. The French team is focused on building the best phone system ever by building innovative features on our live call routing engine and ensuring a cross-channel experience from desktop to mobile. The US team is currently building and shaping Aircall as an Ecosystem & Platform, from our brand new Public API to the Marketplace.

What you'll do:

  • Define and develop Aircall Public API v2 while ensuring its scalability and reliability
  • Help Aircall's partners to develop on-the-edge products with Aircall Public API
  • Perform technical developments on Aircall's architecture to transition from a macro-services architecture to micro-services architecture, in coordination with European teams
  • Improve our technical stack and our productivity by setting-up an event-driven architecture with real-time data analysis and dockerizing the whole stack for easier development

What you'll bring:

  • You have experience in back-end development (Ruby is plus) with a focus on scalability, availability and performance
  • You can understand and challenge front-end architecture
  • You are rigorous with code quality and other engineering best practices (testability, maintainability, design patterns)
  • Domain Driven Design, Clean Architecture, Test Driven Design and Continuous Integration/Deployment are the only way we design, develop and release software
  • You are pragmatic, data driven and you take initiatives to reach Business and Customer centric ambitious goals
  • You have great communication skills: you're able to deal with different profile and role of collaborators, from Junior to Senior, Tech to Business
  • You used to work in Agile teams and look for continuous improvement
  • You have experience in identifying, debugging and resolving production issues

About Aircall:
We believe that everyone’s voice is unique and valuable. That’s why we advocate to empower the voice of both our employees and our customers. Being fully engaged at work means that we’re happier, more confident, and more excited to achieve great things together.
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents. We give you the freedom and tools to do your best work, and foster an environment you can do it in. We also have some sweet perks like:
- Medical, dental, and vision insurance are 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Equity
- Competitive salary with fitness/wellness reimbursement and commuter compensation
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Looker Analytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • Notion, GitHubManagement
    • ContentfulCMS
    • SalesforceCRM
    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen

Location

We are located in the heart of Union Square. Its vibrant energy is an extension of who we are as a team and culture.

An Insider's view of Aircall

What are some social events your company does?

Our company culture is heavily built on community and social gatherings both inside and outside of the work place: from a Halloween Party where our coworkers selected our costumes, a Raclette party with French wine, a Holiday Party at an art gallery, to Bryant Park for Ice Skating. We also have monthly parties on the first Friday of every month!

Whitney

Office Manager

What's the biggest problem your team is solving?

Aircall is bringing value back to voice. Through our cloud-based phone system that is integrated with your favorite business tools (Salesforce, Zendesk, Slack, etc.), we help companies have better conversations with their customers.

Florens

Sales Manager

How has your career grown since starting at the company?

I joined Aircall as a Talent Acquisition Lead. While my projects were mostly focused on recruiting, I was given the opportunity to take part in building our global people strategy. I have since transitioned to the role of HR Business Partner. I've learned so much in such a short amount of time and am grateful to be part of this adventure.

Allison

HR Business Partner

What unique initiatives do you have that encourage innovation?

Our core focus is creating a company that our employees love working for: We focus heavily on happiness, transparency, and providing new opportunities. Examples of how we execute on this are our team trips (our most recent to Barcelona), "ask-me-anything" team meetings, and assuring we attract the most talented, collaborative, & fun people in tech.

Olivier

CEO

What's something quirky about your company?

Working with an international engineering team is something that every developer should experience throughout their career and Aircall provides just that. The ability to understand how other cultures work and handle complex tasks is invaluable.

Cristian

Software Engineer

What are Aircall Perks + Benefits

Aircall Benefits Overview

- Medical, dental, and vision insurance are 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Competitive salary with Citi Bike membership, gym membership, and commuter compensation
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
- An annual company wide offsite trip: past trips include Morocco and Barcelona!

Culture
Friends outside of work
Eat lunch together
Daily stand up
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Aircall offers stock options, including vesting over a four-year period.
Performance Bonus
Aircall offers a quarterly or annual performance bonuses for certain positions.
Match charitable contributions
Aircall partners with non profits such as She's The First and the New York Immigration Coalition (in honor of Hispanic Heritage Month) to match employee contributions.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday and Friday-- sometimes, our CEO brings in baguettes and croissant's from his bakery! We also have catered lunch on Wednesday for our Lunch and Learns.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Aircall allows all employees to expense $127 dollars worth of fitness or wellness activity per month.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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