Senior Solutions Engineer at Radar

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About Radar
Radar is the location context platform. Our mission is to make every app on every device contextually aware. Radar processes 100B+ locations per year from 50M+ devices worldwide. In April 2018, TechCrunch named us a top 12 up-and-coming enterprise startup in NYC.

Our team has backgrounds at companies like Foursquare and Facebook. We are backed by Accel, Expa, Fuel Capital, and great angels including Greg Brockman (previously CTO at Stripe) and Michael Katz (CEO at mParticle).

We're based in DUMBO, Brooklyn, New York City.
About the role
Radar is looking for a Senior Solutions Engineer to support and empower customers, both pre- and post-sales, through education, support, code, and documentation. You'll be part of a small but rapidly growing Solutions Engineering team.


What you’ll be doing: 

  • Educate and support our largest enterprise customers, both pre- and post-sales, helping them with implementation, testing, integrations, and more
  • Own the development and management of internal projects including sales enablement, demo development, integration process restructuring, and more
  • Travel to visit customers in-person for sales meetings, integration kickoffs, and quarterly business reviews
  • Serve as a mentor to new or more junior Solutions Engineers and develop technical thought leadership

You should have: 

  • 4+ years of technical customer facing experience in enterprise SaaS or developer tools
  • Experience managing internal technical projects from scoping to completion
  • Experience serving as a technical thought leader and mentor to less experienced technical team members
  • Experience working with mobile applications, SQL, SDKs, JavaScript, and/or REST APIs
  • Experience with location services or geofencing, a strong plus

You’ll be working with:

  • Brett Guenther, Director of Success Engineering
  • Caitlin (Carducci) Moran, Senior Enterprise Account Executive
  • Carly Pietrobono, Enterprise Customer Success Manager

Perks:

  • Competitive salary and equity plan
  • Medical, dental, and vision plans with 100% premiums covered for the individual
  • Weekly catered lunch and snacks 
  • 401(k) plan with employer match 
  • Flexible work hours and vacation policy
  • Pre-tax commuter benefits
  • Free CitiBike membership
  • Monthly fitness reimbursement 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • HubSpotCRM
    • SalesforceCRM
    • DriftCRM
    • OutreachEmail
    • MixRankLead Gen
    • ClearbitLead Gen

Location

Our company is currently in the heart of DUMBO – narrow cobblestone streets, stunning views overlooking the waterfront, and artistic vibes.

An Insider's view of Radar

How would you describe the company’s work-life balance?

We encourage folks to find their own work-life balance, whether it's defining your own working hours or taking generous personal time off. You'll find our employees stepping out for a midday workout session, working from home, or taking a stroll to the Time Out Market.

Danielle

Employee Experience Manager

What does your typical day look like?

A typical day in Customer Success includes working with our customers to design location-based experiences that help them meet their business goals, supporting the implementation process, and leading business reviews to celebrate wins and identify opportunities for new use cases. You'll find me traveling quite frequently!

Carly

Enterprise Customer Success Manager

How has your career grown since starting at the company?

It’s really important to stay ahead of the curve when it comes to marketing technology. What really stood out to me is how leadership view marketing and technology as key differentiators. I get to test beta products, run experiments, adopt innovative B2C techniques in a B2B space and that gives me a huge leg-up on legacy marketers.

Peter

Growth Marketing Lead

How do your team's ideas influence the company's direction?

We talk about the flywheel: the engineering and product teams set the product vision and build product; the marketing and BD teams position and distribute the product; the sales team sells the product; the customer success team expands usage of the product. These teams help the cycle continue.

Nick

CEO

What kinds of technical challenges do you and your team face?

Radar's product touches a multitude of technical domains: native/cross-platform app development, advanced server side processing, and API integrations. It takes a wealth of specialized technical knowledge to distill down how our product works and advise customers on how to build on top of the location infrastructure.

Brett

Head of Success Engineering

What are Radar Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Employees can elect to enroll in Disability Insurance. We offer both voluntary long-term and short-term disability insurance. It is optional and paid for entirely by the employee.
Dental Benefits
Radar covers 100% of the employee premium.
Vision Benefits
Radar covers 100% of the employee premium.
Health Insurance Benefits
Radar covers 100% of the employee premium.
Life Insurance
Supplemental life insurance is a voluntary benefit and paid for entirely by the employee
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Radar matches 100% of the first 4% contributed by the employee. This program is managed by Slavic401k.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Radar provides 12 weeks of parental leave.
Flexible Work Schedule
Radar provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Radar has a flexible leave policy that includes unlimited vacation where employees are encouraged to take at least 2 weeks off.
Paid Holidays
Paid Sick Days
Radar has flexible sick days. We also offer 10 days of paid safe and sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Radar hosts company outings including monthly happy hour, social events and our annual company parties.
Free Daily Meals
Radar provides lunch twice a week.
Stocked Kitchen
Fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
Employees get free lunch on Wednesday, Friday.
Happy Hours
Happy hours are hosted once per month.
Relocation Assistance
Relocation plans are offered.
Fitness Subsidies
We have discounted memberships to NYHRC, NYSC and Classpass. On top of the discounted rate, we provide a $45 credit.
Professional Development Benefits
Job Training & Conferences
Radar offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Radar hosts lunch and learn meetings on occasion.
Cross functional training encouraged
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