Site Reliability Engineer

| Greater NYC Area

About AlphaSense

AlphaSense provides a revolutionary search engine for knowledge professionals. 

Our mission is to curate and summarize the world's business knowledge, including the vast high-value content sets that traditional web search engines cannot reach. Our users can rapidly discover key data points & relationships while tracking impactful real-time events with intelligent, automated alerts.

Our 1000+ clients include many of the world's largest investment & advisory firms, global banks & Fortune 500 corporations - helping our users become dramatically more productive & gain an information edge by discovering critical data points & trends that others miss.


We are seeking a passionate Site Reliability Engineer to help create the next big thing in data analysis and search solutions.

Job description:

You will join our Cloud infrastructure team supporting our team of development engineers taking care of the AlphaSense platform. We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

The ideal candidate has a strong system cloud configuration, monitoring, support and scripting skills. He is passionate about system engineering, scalability, stability and never wants to stop learning. Experience with AWS is essential.

Your responsibilities will include:

  • Establish tools and instrumentation to measure and monitor availability, latency and overall system health
  • Continuously provide help on Cloud-Native transition
  • Provide sustainable incident response and blameless postmortems
  • Learn the system far and wide and know all it’s weak points
  • Troubleshoot production and development issues
  • Provide help with deployments, tooling support
  • Help drive the team towards continuous deployment
  • Improve system stability by close communication with developers regarding the weak points in the system
  • Passion to solve all engineers issues in a cloud-native way
  • Keeping the system green and stable
  • With help of our strong development team, you should be able to find a way to prevent incidents instead of just fixing those
  • Create and maintain operational runbooks


Qualifications:

  • BS / MS Degree in Computer Science or related discipline preferred
  • Experience with AWS
  • At least basic experience with K8s (helm, operators)
  • Strong skills in scripting languages (shell scripts, Perl, Python)
  • Experience with Prometheus, Grafana and other open source monitoring/logging solutions
  • Interest in designing and troubleshooting of large-scale distributed systems
  • Strong communication skills as well as a problem-solving mind
  • Ability to automate routine tasks
  • Good working knowledge of relational and NoSQL databases

Nice to have:

  • Understanding of continuous deployment and how to get there
  • Infrastructure as code experience (Ansible, Terraform, CloudFormation)
  • Experience with logging setup configuration and maintenance (EKS, FluentD, LogStash)
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • ProductBoardManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

We are in the center of everything! We have a green market, restaurants, shops and more! Subways: N, Q, R W, L, 4, 5, 6 are within a block!

An Insider's view of AlphaSense

What’s the vibe like in the office?

We work hard, and play harder: Everyone is crunching to reach their goals everyday. There’s always hype and encouragement along the way and in the end, we celebrate it all - both the successes and challenges.

Dan

Talent Acquisition Coordinator

What's the biggest problem your team is solving?

We are building an AI-powered augmented intelligence search platform that would dramatically improve our users' experience on the platform. Our vision for the platform is to function as a smart assistant that can: find, curate and summarize every relevant piece of information. It's a very unique and exciting problem with limitless possibilities.

Prashant

Researcher -- Deep Learning

How has your career grown since starting at the company?

When I came to AlphaSense, I didn’t know exactly what my career path would look like. Having the opportunity to get in at the ground floor, learn and build a career with a company that was growing fast led me to customer success. I now have the opportunity to work hand in hand with our impressive customer base.

Steve

Director, Customer Success

How do your team's ideas influence the company's direction?

At AlphaSense, we hire smart people who come with unique experiences and fresh perspective. Everyone has a seat at the table, and in return, we expect passionate participation. Our goal is to be better tomorrow than we were yesterday. The entire team would agree, employee input influences the direction of the company in almost every way

Kiva

Chief Revenue Officer

How do you collaborate with other teams in the company?

Being a Product Specialist, I have the opportunity to collaborate cross company. Whether it’s helping sales with an account customization call, working with Account Managers on creative searches, providing content with new requests from clients, or partnering with the product team on what new features should be added to the product roadmap.

Joelle

Product Specialist

What are AlphaSense Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
AlphaSense has lunch and learns quarterly.
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