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Software Engineer- Internal Tools

Sorry, this job was removed at 10:16 p.m. (EST) on Wednesday, May 17, 2017

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Appboy is the leading customer relationship suite for mobile marketers. We exist to help marketers seize the opportunities created by the challenges of today’s mobile economy. That means we built the world’s best intelligent CRM so marketers can connect human-to-human, at scale, with their customers, driving deep engagement and ROI.

The center of our platform is the holistic user profile that offers a single view of the customer. Our robust audience segmentation and advanced multi-channel messaging allow brands to use the data from these user profiles to create and automate highly personalized marketing campaigns, and build meaningful dialogues with their audiences across devices and channels.

Thousands of global marketers use Appboy to power nearly 2 billion user profiles worldwide. We help brands like Domino’s, Tinder, iHeartMedia, Wallapop, Opera, SoundCloud, and Urban Outfitters to better engage, retain, and monetize their customers. Appboy is venture backed with over 100 employees and offices in New York, San Francisco, and London.

WHAT WE'RE LOOKING FOR

Appboy cares a lot about our customers, and we pride ourselves on having one of the best customer support and success organizations in the industry.

We're looking for a Software Engineer to join us to build internal tools and features for the Appboy platform. On the Internal Tools team, you will also serve as the technical escalation point for our customer success team and be responsible for solving technical issues encountered by our customers.

RESPONSIBILITIES

Become an expert in how our product works from a technical standpoint
Be the technical point of contact for customer issues escalated from Appboy’s customer success organization
Add new features and fix customer-facing bugs
Build or buy new support tools to help automate common tasks and challenges

QUALIFICATIONS

Degree in computer science or equivalent experience
Excellent communication skills
Previous experience developing software, fantastic debugging skills
Experience in a technical support role/developer role
Pluses:

Proficiency using Ruby on Rails, KnockoutJS, MongoDB, Redis or Hadoop
Have previously worked in a start up

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Zak Rittenhouse

Senior Learning Experience Design Lead

SUCCESS FOR ALL

Forging Inclusion Into Learning and Culture

As a learning experience professional, Zak Rittenhouse is responsible for ensuring that employees at Braze have the skills they need to be successful in their roles. Zak also helps his colleagues access what they need through Braze’s employee resource groups (ERGs). By participating in Pride@Braze and HealthyMinds ERGs, Zak supports inclusion and mental health well-being, while building deeper connections in a distributed environment. “Being a part of these ERGs especially as a fully remote employee has allowed me to feel more connected, seen and valued by my peers at Braze,” he said.

Our innovative spirit is reflected in our approach to problem solving, our commitment to diversity and inclusion and our emphasis on continuous improvement and growth.

Pranay Jain

GM West and Senior Director, Market and Competitive Strategy

SUPPORTING GROWTH

Investing in Colleagues to Support Growth

Pranay Jain has stayed curious and ambitious when it comes to opportunities for advancement within Braze. Throughout his journey from supporting clients to a more strategic role, Pranay credits Braze’s leaders with helping him grow. “The opportunities I’ve received are directly related to the support of the leadership team around me,” he said. “They continue to push me and the company forward and provide new paths for growing and making an impact on the organization.”

“Anyone can grow and succeed at Braze. When I first joined, I had no experience as it was my first role in the field – I learned it all at Braze. If you are driven to succeed, you’ll find plenty of support here, and some of the best mentors around.”

Rachel Waitt

Senior Operations Lead, Social Impact

AN INCLUSIVE WORKPLACE

Leveraging Data to Take Action

As Braze’s Social Impact Operations Lead, Rachel Waitt uses data and analytics to find areas of opportunity and then takes action to build a more globally diverse team. “Becoming an inclusive workplace involves a shift of hearts and minds as well as addressing how we structure the foundation of our operations and policies,” Rachel said. “Employee resource groups are a crucial part of that.” To empower and elevate the voices of ERG leaders, Lee and the Social Impact team at Braze are supporting ERG leads in encouraging robust membership engagement, building community and offering meaningful programs for members.

We're changing our narrative about who can and should feel safe at work in order to become a more community-centric environment.

What are Braze Perks + Benefits

Braze Benefits Overview

At Braze, we are dedicated to providing our team members with exceptional medical, dental, vision, and mental health plans, because we are firmly committed to a healthy environment for our team.

We are committed to supporting your personal and family needs by providing family forming benefits, equal paid parental leave for both birthing and non-birthing parents, including adoption and surrogacy, in addition to back-up childcare so you can focus your energy on your growing family.

We know just how important work-life harmony is.To facilitate this, we've implemented a flexible paid time-off policy that empowers you to align your work and personal life in the way that suits you best.

Your future matters to us, which is why we've designed regionally customized programs such as 401(k) employer matching through Fidelity for our US employees, starting from day one of your employment with us.

In addition to our 401(k) program, Braze partners with the Origin Financial Wellness Platform, a valuable service designed to bolster and optimize their financial well-being. This platform includes a variety of tools, resources, and guidance, empowering employees to manage their finances with greater efficacy, make informed financial choices, progress toward their financial objectives, and ultimately enhance their financial health.

In an effort to continuously foster a fair and inclusive workplace, equity is extended to all full-time employees, regardless of their role or tenure. As we grow and succeed, you do, too.

We are also passionate about supporting your professional growth and development through structured career pathing, the resources available through the Braze University learning platform, LinkedIn Learning, mentorship opportunities, and tuition reimbursement.

Your success is our success – we're here to empower you to achieve your full potential, embrace what you’re passionate about and ignite your career.

Culture

Volunteer in local community

In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee

Partners with nonprofits

We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee awards

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

We have 10 ERGS that represent diverse affinity groups: Asians@Braze, Black@Braze, Brown@Braze, Elle@Braze, Healthy Minds@Braze, Jews@Braze, Muslim@Braze, Parents@Braze, Pride@Braze, and ¡Somos!.

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Financial & Retirement

401(K)

401(K) matching

Company equity

Employee stock purchase plan

Performance bonus

Charitable contribution matching

Child Care & Parental Leave

Childcare benefits

Generous parental leave

16 weeks of equal Growing Family Leave to welcome a new child, plus a flexible ramp back to work plan.

Return-to-work program post parental leave

Fertility benefits

Braze will reimburse $5,000 annually ($25k lifetime max) for eligible family formation benefits including fertility testing, adoption, surrogacy, egg freezing (and more!) for you and your partner.

Vacation + Time Off

Unlimited vacation policy

Generous PTO

Paid volunteer time

Paid holidays

Paid sick days

Flexible time off

Office Perks

Commuter benefits

Company-sponsored outings

Free daily meals

Free snacks and drinks