Sr. Site Reliability Engineer

| Greater NYC Area | Remote
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We’re looking for someone to join our Infrastructure team who can work closely with Backend Services to create more reliable and robust cloud infrastructure as we scale our product.


About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world. 

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.


About the Role

As a Senior member of a Site Reliability Engineering team at Frame.io, you will work to transform and perfect our Kubernetes platform, develop multi-cloud strategy, reduce infrastructure cost, and make our infrastructure reliable, performant, and competitive. You will have the opportunity to work cross functionally to transform and maintain monitorable and reliable software systems, serving millions of users everyday. We’re looking for someone that has deep technical expertise and experience to join a fast-paced, growing team of SREs tackling challenging problems at scale. 


Requirements

  • 8+ years of experience in managing cloud infrastructure, including hands-on experience with AWS (or another public cloud), Kubernetes, GitOps, Terraform, Docker, CI/CD
  • You have worked in multi-cloud environments and developed migration and deployment strategies around it
  • You have experience in setting up SLAs/SLOs/SLIs for key services and establishing the monitoring around them
  • You have deep experience in collaborating with engineering teams and developing tools and technologies for them
  • You have broad knowledge of Cloud Security and facilitate close collaboration between our security and infrastructure teams
  • You’ll be just as passionate about troubleshooting issues with distributed systems at scale as you are to automate, code and collaborate to solve problems
  • You have materially improved the operability of the systems you've run - through monitoring, service level management, lifecycle management, performance tuning, and documentation
  • You are passionate about reliable, scalable, observable software with strong sense of ownership
  • You have substantial experience with a programming language like Python and Golang
  • You have good knowledge of a centralized configuration tool like Chef, Puppet, or Ansible
  • Experience in storage technologies and developing cost-effective storage solutions is a plus

Responsibilities

  • Be a thought leader in the SRE team to generate new ideas to build next generation cost-efficient infrastructure to host Frame.io services
  • Develop multi-cloud/storage provider strategy to increase availability and reduce cost
  • Identify and bridge gaps to ensure Frame.io cloud infrastructure is reliable, scalable and secure
  • Continue building, maintaining, and improving our Kubernetes and ECS platforms
  • Run ChaosDays to continuously iterate on how we handle and respond to failure
  • Ensure our platform's reliability by taking part in our periodic on-call duty
  • Partner with product & engineering teams on design, development, and capacity planning to ensure Frame.io continues to scale and maximize availability + observability
  • Ensure sufficient logging, monitoring and alerting strategies around availability, latency and overall system health
  • Scale systems sustainably through automation, and evolve systems by pushing for changes that improve reliability and velocity
  • Continuously improve Incident Response policies, procedures, tools, automation, and implementation
  • Reduce waste in the infrastructure by leading initiatives to cut cost without compromising the reliability and security of cloud systems
  • Design and implement tools for engineering to interact with the infrastructure and deploy services in an easy fashion
  • We stay active within the infrastructure + security communities by attending or talking at industry events like Kubecon and AWS:reinvent, and would love for you to join in, if you were interested as well

Benefits

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Flexible Spending Account
  • Monthly Work from Home Stipend
  • 1 paid company-wide holiday for each month in the calendar year
  • All-company week-long winter and summer breaks

Our Philosophy 

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

#LI-DNI

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries

Location

22 Cortlandt Street, New York, NY 10007

An Insider's view of Frame.io

What are some social events your company does?

Even with fun seasonal events, there are 2 recurring ones that stick out to me. We have a Meet the New Hires happy hour where new folks get to meet others from the company that otherwise they might not. The other is the monthly birthday celebration where we hang out, have some treats, and hype up that month's birthdays as they spin our prize wheel.

JP

HR Coordinator

What projects are you most excited about?

At Frame.io we’re re-imagining workflows and encountering unique problems all the time. I love tackling projects that at first feel like a completely tangled mess. Being heads-down on it for a while, then pulling back to see the full picture and going “Aha! This totally makes sense now.” I love that feeling!

Carolina

Sr. Product Designer

What makes someone successful on your team?

Organization, time management, and grit are three traits that make someone successful on the Business Development Team. Sales in general is definitely a rollercoaster ride and not every month is the same. As a BDR, staying even-keeled through both the good & tough times always leads to success!

Matt

Sr. Business Development Representative

How do you make yourself accessible to the rest of the team?

Being accessible requires self-awareness as a manager. I communicate consistently with my team that I’m available to help tackle issues remotely or in person. In the office, I sit in a visible area close to my team so that swinging by my desk to AMA feels casual. Ultimately, it’s about creating an environment where asking for help feels low stakes.

Rachael

Business Operations Director

What are Frame.io Perks + Benefits

Culture
Volunteer in local community
We offer 16 paid hours of Volunteer time each year to make sure that our employees feel empowered to volunteer wherever motivates them, and have a running list of opportunities to choose from.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a DE&I Core Team whose 10 members span across all our departments. This Core Team works on initiatives across the company to ensure we're working toward DE&I in every way possible.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our Pet Insurance is through Nationwide, and there are options for 50%, 70%, or 90% reimbursement on eligible expenses
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Frame.io offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Working from home has had an impact on each of us in various different ways and we're all adapting to this new reality of working, while trying to get work done. Recharging and self-care are a critical part of doing our best work, so we've added a new holiday and coordinated time off schedule. We've added in company-wide winter and summer breaks, and in addition, if a month does not already include a holiday, we will have an "office closure" day so the entire company can take a day off together to recharge.

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